Subject: Ticket Assigned - Conversation with Pepper Stark
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Feb 2023 12:15:18 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Pepper Stark Pepper Stark                    Hi           03:35 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:35 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Hello Pepper Stark , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:35 PM, 06th Feb                     Pepper Stark                    2           03:35 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            03:35 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:35 PM, 06th Feb                     Pepper Stark                    2           03:36 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:36 PM, 06th Feb                     Pepper Stark                    1           03:36 PM, 06th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:36 PM, 06th Feb                     Pepper Stark                    [email-masked]           03:36 PM, 06th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:36 PM, 06th Feb                   Abdulqader                    Hi Pepper, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           03:37 PM, 06th Feb                     Pepper Stark                    Hi kader           03:37 PM, 06th Feb                     Pepper Stark                    This is my order number 9412243505           03:37 PM, 06th Feb                     Pepper Stark                    The size is not appropriate           03:37 PM, 06th Feb                     Pepper Stark                    I want to exchange the size           03:37 PM, 06th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           03:39 PM, 06th Feb                     Pepper Stark                    Sure           03:39 PM, 06th Feb                   Abdulqader                   We are truly sorry for the inconvenience caused to you.Kindly note we do not have an exchange option available at this time.           03:40 PM, 06th Feb                     Pepper Stark                    Ok then make refund pls           03:41 PM, 06th Feb                   Abdulqader                   We would like to inform you that you can only return your products to any store within 14 days from receiving the order and use your refund to place a new order. Please make sure you have the order invoice with you as it's needed in the store.           03:41 PM, 06th Feb                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           03:41 PM, 06th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           03:43 PM, 06th Feb                     Pepper Stark                    Can u pls share me this order details           03:43 PM, 06th Feb                     Pepper Stark                    9412243505           03:43 PM, 06th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           03:45 PM, 06th Feb                     Pepper Stark                    Sure           03:45 PM, 06th Feb                   Abdulqader                   The invoice has been sent successfully for order 9412243505  to [email-masked].           03:47 PM, 06th Feb                     Pepper Stark                    Ok thanks           03:47 PM, 06th Feb                     Pepper Stark                    Pls make refund request           03:47 PM, 06th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           03:49 PM, 06th Feb                     Pepper Stark                    Juniors 2 set   Tiny tatty teddy set           03:49 PM, 06th Feb                     Pepper Stark                    Both items set i want to return and want refund because size is not appropriate for 3-6 months and tiny tattay set also have a small mark           03:50 PM, 06th Feb                     Pepper Stark                    I didn’t receive invoice can u pls send it again           03:51 PM, 06th Feb                   Abdulqader                   This the item :  Juniors Solid Turtle Neck T-shirt with Long Sleeves - Set of 2           03:54 PM, 06th Feb                     Pepper Stark                    And tiny teddy set also           03:56 PM, 06th Feb                     Pepper Stark                    2 piece set           03:57 PM, 06th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           03:59 PM, 06th Feb                     Pepper Stark                    Ok           04:00 PM, 06th Feb                     Pepper Stark                    I didn’t receive invoice can u pls send it again           04:01 PM, 06th Feb                     Pepper Stark                    Send me here on watsaap           04:01 PM, 06th Feb                   Abdulqader                   We would like to inform you that a new return request has been created on 2/6/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           04:01 PM, 06th Feb                     Pepper Stark                    Kindly share me the invoice also           04:01 PM, 06th Feb                   Abdulqader                   Please allow us some more time.           04:03 PM, 06th Feb                     Pepper Stark                    Ok           04:06 PM, 06th Feb                   Abdulqader                   We have attached the invoice  * File attached - INVOICE_88888001176220230128.pdf *             04:08 PM, 06th Feb                     Pepper Stark                    Ok thank u very much           04:09 PM, 06th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           04:09 PM, 06th Feb                     Pepper Stark                    Thank u   Pls let me know that u created return request for whole order  Juniors set  And  Tiny tattay teddy set           04:10 PM, 06th Feb                     Pepper Stark                    Carle blanch bear print hoddie tiny tattay teddy           04:10 PM, 06th Feb                     Pepper Stark                    Thank u   Pls let me know that u created return request for whole order  Juniors solid turtle neck set  And  Carle blanch bear print hoodie set           04:11 PM, 06th Feb                   Abdulqader                   Yes we have create a return request for whole order.           04:12 PM, 06th Feb                     Pepper Stark                    Thank u           04:12 PM, 06th Feb                     Pepper Stark                    ☺️           04:12 PM, 06th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           04:12 PM, 06th Feb                     Pepper Stark                    No  Many thanks           04:12 PM, 06th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           04:14 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5674702