Subject: Ticket Assigned - Conversation with Sara Mohsin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Feb 2023 11:50:06 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sara Mohsin Sara Mohsin                    Hello           03:30 PM, 06th Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:30 PM, 06th Feb                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:30 PM, 06th Feb                     Sara Mohsin                    1           03:30 PM, 06th Feb                   MAX UAE whatsapp bot                    Hello Sara Mohsin , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:30 PM, 06th Feb                     Sara Mohsin                    2           03:30 PM, 06th Feb                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            03:30 PM, 06th Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:30 PM, 06th Feb                     Sara Mohsin                    2           03:30 PM, 06th Feb                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:30 PM, 06th Feb                     Sara Mohsin                    1           03:31 PM, 06th Feb                   MAX UAE whatsapp bot                   Please enter your email address           03:31 PM, 06th Feb                     Sara Mohsin                    [email-masked]           03:31 PM, 06th Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:31 PM, 06th Feb                   Abdulqader                    Hi Sara, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           03:33 PM, 06th Feb                     Sara Mohsin                    Hello my return request is pending from the past 15 days i have already complained twice about it but no nothing happend!!           03:34 PM, 06th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           03:36 PM, 06th Feb                     Sara Mohsin                    Okay           03:36 PM, 06th Feb                   Abdulqader                   We can see that you are contacting us regarding your order 9412055046?           03:37 PM, 06th Feb                     Sara Mohsin                    Yes           03:38 PM, 06th Feb                   Abdulqader                   Please accept our sincere apologies for this unexpected delay.we would like to inform you that your issue has been raised and this is your complaint number 5661217           03:39 PM, 06th Feb                   Abdulqader                   Currently, the concerned team is working on your query, and we will update you as soon as we hear back from them.           03:40 PM, 06th Feb                     Sara Mohsin                    In how many days shld i expect the item to be picked up.??           03:40 PM, 06th Feb                     Sara Mohsin                    Because as i said i have complained before and the same answer was given "we are working on it"..           03:41 PM, 06th Feb                   Abdulqader                   We’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email.           03:43 PM, 06th Feb                     Sara Mohsin                    Okay thank you!!           03:43 PM, 06th Feb                   Abdulqader                   We would really appreciate your patience and understanding here.           03:44 PM, 06th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           03:45 PM, 06th Feb                     Sara Mohsin                    No that is all thank you!!           03:47 PM, 06th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           03:49 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5674571