Subject: Ticket Assigned - Conversation with Akhlaq Ahmed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Feb 2023 11:39:00 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Akhlaq Ahmed Akhlaq Ahmed                    Good afternoon...!           03:23 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:23 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:23 PM, 06th Feb                     Akhlaq Ahmed                    1           03:23 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Hello Akhlaq Ahmed , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:23 PM, 06th Feb                     Akhlaq Ahmed                    2           03:24 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            03:24 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:24 PM, 06th Feb                     Akhlaq Ahmed                    2           03:24 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:24 PM, 06th Feb                     Akhlaq Ahmed                    1           03:24 PM, 06th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:24 PM, 06th Feb                     Akhlaq Ahmed                    [email-masked]           03:24 PM, 06th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:24 PM, 06th Feb                     Akhlaq Ahmed                    Okay..           03:24 PM, 06th Feb                   Abdulqader                    Hi Akhlaq, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           03:25 PM, 06th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           03:28 PM, 06th Feb                     Akhlaq Ahmed                    I placed an order in the morning. The amount has been deducted. Now, I received a notification that "we can not proceed." What does it mean?           03:28 PM, 06th Feb                     Akhlaq Ahmed                    Sure.           03:28 PM, 06th Feb                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9413558502) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9413558563.           03:31 PM, 06th Feb                     Akhlaq Ahmed                    Okay, better and when are you going to deliver?           03:31 PM, 06th Feb                   Abdulqader                   Please note the estimated date to pick up the order is 07-02-2023.           03:34 PM, 06th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           03:34 PM, 06th Feb                     Akhlaq Ahmed                    Thank you so much for assisting.           03:36 PM, 06th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           03:38 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5674522