Subject: Ticket Assigned - Conversation with ?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 04 Feb 2023 15:50:29 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ? ?                    Hello           07:36 PM, 04th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:36 PM, 04th Feb                   Centrepoint UAE whatsapp bot                    Hello ? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:36 PM, 04th Feb                     ?                    2           07:36 PM, 04th Feb                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            07:36 PM, 04th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:36 PM, 04th Feb                     ?                    2           07:36 PM, 04th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:37 PM, 04th Feb                     ?                    1           07:37 PM, 04th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:37 PM, 04th Feb                     ?                    [email-masked]           07:37 PM, 04th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:37 PM, 04th Feb                     ?                    Ok           07:39 PM, 04th Feb                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:43 PM, 04th Feb                     ?                    Hey           07:44 PM, 04th Feb                     ?                    I want to exchange an item           07:44 PM, 04th Feb                     ?                    I want to get a size smaller           07:44 PM, 04th Feb                     ?                    A size bigger           07:44 PM, 04th Feb                   Abdulqader                   We are truly sorry to hear that you wish to exchange the items however, we do not have an exchange option available at this time           07:45 PM, 04th Feb                     ?                    I want a medium size in this           07:45 PM, 04th Feb                     ?                    Seriously?           07:45 PM, 04th Feb                     ?                    That is interesting           07:46 PM, 04th Feb                     ?                    First time I've come across this issue           07:46 PM, 04th Feb                     ?                    Every place I've ordered from has exchange           07:46 PM, 04th Feb                   Abdulqader                   We are truly sorry for the inconvenience caused to you.our policy we do not have an exchange option available.           07:48 PM, 04th Feb                   Abdulqader                   We would like to inform you that you can only return your products to any store within 14 days from receiving the order and use your refund to place a new order. Please make sure you have the order invoice with you as it's needed in the store.           07:48 PM, 04th Feb                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           07:48 PM, 04th Feb                     ?                    Ok           07:48 PM, 04th Feb                     ?                    Thanks           07:48 PM, 04th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           07:49 PM, 04th Feb                     ?                    No           07:49 PM, 04th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:50 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5667370