Subject: Ticket Assigned - Conversation with Farheen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 04 Feb 2023 14:20:18 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Farheen Farheen                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  farheen Bot:  Hi farheen, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9413153513 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020323002427     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0502455636            06:09 PM, 04th Feb                   Abdulqader                    Hi farheen, Good Evening. Thank you for contacting Splash. My name is Kader. I will be happy to assist you.           06:10 PM, 04th Feb                     Farheen                    Hi could you please check status of my order 9413153513           06:10 PM, 04th Feb                     Farheen                    I recieved sms in morning that its out for delivery but havn t recieved yet I need parcle today only           06:10 PM, 04th Feb                     Farheen                    Kindly make sure its delivered today           06:11 PM, 04th Feb                   Abdulqader                   We are truly sorry for the inconvenience caused to you. We would like to inform you that your order is out for delivery today, and it will be delivered as soon as possible.           06:12 PM, 04th Feb                   Abdulqader                   As the order has gone out for delivery, it will be delivered by the end of the day at the latest.           06:12 PM, 04th Feb                     Farheen                    Pls co ordinate with delivery person too           06:12 PM, 04th Feb                     Farheen                    As I want it today. Thanks           06:12 PM, 04th Feb                     Farheen                    At what time is the last delivery of day           06:13 PM, 04th Feb                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            06:14 PM, 04th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           06:16 PM, 04th Feb                     Farheen                    Ok thanks           06:16 PM, 04th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Splash  Have a wonderful day.           06:18 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5666959