Subject: Ticket Assigned - Conversation with Ahsan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 04 Feb 2023 14:18:16 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ahsan Ahsan                    Hi           06:03 PM, 04th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:03 PM, 04th Feb                   Centrepoint UAE whatsapp bot                    Hello Ahsan , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:03 PM, 04th Feb                     Ahsan                    3           06:04 PM, 04th Feb                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            06:04 PM, 04th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:04 PM, 04th Feb                     Ahsan                    2           06:04 PM, 04th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:04 PM, 04th Feb                     Ahsan                    1           06:04 PM, 04th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:04 PM, 04th Feb                     Ahsan                    [email-masked]           06:04 PM, 04th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:04 PM, 04th Feb                     Ahsan                    your issue has been raised and this is your complaint number 5569013           06:05 PM, 04th Feb                     Ahsan                    Kindly note the case id 5219662 for your reference.           06:05 PM, 04th Feb                     Ahsan                    Your order 9593176175 ?           06:05 PM, 04th Feb                   Abdulqader                    Hi Ahsan, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:05 PM, 04th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:05 PM, 04th Feb                   Abdulqader                   First of all, I want to apologize for the experience you’ve had getting with us. It’s not our usual standard and I understand how frustrating this delay must be. I’m sorry you’ve had to spend so much time on this.           06:07 PM, 04th Feb                   Abdulqader                   Currently, the concerned team is working on your query, and we will update you as soon as we hear back from them.           06:08 PM, 04th Feb                     Ahsan                    Solution pls           06:09 PM, 04th Feb                   Abdulqader                   Again, I’m sorry it took us so long to get to this solved!           06:09 PM, 04th Feb                     Ahsan                    O got many apologies before you may refer to the chat           06:09 PM, 04th Feb                     Ahsan                    What it your time line on this           06:10 PM, 04th Feb                     Ahsan                    How long further it will take           06:10 PM, 04th Feb                     Ahsan                    O do i have to keep sending reminders the whole year           06:10 PM, 04th Feb                   Abdulqader                   I can understand your frustration regarding the same and we will do our best to have this resolved for you on priority.           06:13 PM, 04th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           06:15 PM, 04th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:18 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5666950