Subject: Ticket Assigned - Conversation with Salma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 04 Feb 2023 14:05:06 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Salma Salma                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi salma, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0528015413            05:51 PM, 04th Feb                   Abdulqader                    Hi Salma, Good Evening. Thank you for contacting Splash. My name is Kader. I will be happy to assist you.           05:52 PM, 04th Feb                     Salma                    My returned items has already been picked up but it's not showing in the history           05:53 PM, 04th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:55 PM, 04th Feb                   Abdulqader                   Please note that according to returns tracking ID: RP012923003285, we can see that your items were collected from you on 03/02/2023.           05:58 PM, 04th Feb                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           05:58 PM, 04th Feb                   Abdulqader                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           06:00 PM, 04th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           06:02 PM, 04th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Splash  Have a wonderful day.           06:04 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5666882