Subject: Ticket Assigned - Conversation with Nothings
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 04 Feb 2023 13:59:48 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nothings Nothings                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  nothings Bot:  Hi nothings, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  971507499631            05:46 PM, 04th Feb                     Nothings                    Okk           05:46 PM, 04th Feb                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting Splash. My name is Kader. I will be happy to assist you.           05:46 PM, 04th Feb                     Nothings                    Hello           05:47 PM, 04th Feb                     Nothings                    I want to return an item & get something else           05:47 PM, 04th Feb                     Nothings                    But i bought it using a voucher           05:47 PM, 04th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:47 PM, 04th Feb                     Nothings                    Ok           05:47 PM, 04th Feb                   Abdulqader                   We can see that you are contacting us regarding your order 9410845830?           05:47 PM, 04th Feb                     Nothings                    Im not sure of the number           05:49 PM, 04th Feb                     Nothings                    Give me a minute to check           05:49 PM, 04th Feb                     Nothings                    9409192016           05:50 PM, 04th Feb                     Nothings                    This is the order number           05:50 PM, 04th Feb                   Abdulqader                   We are truly sorry for the inconvenience caused to you. As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products. You purchased this item on (Jan 6, 2023), so we won't be able to initiate a return request here.           05:52 PM, 04th Feb                     Nothings                    Ohh           05:52 PM, 04th Feb                     Nothings                    So i cannot return the product at all ?           05:52 PM, 04th Feb                   Abdulqader                   Unfortunately you can't please visit the below link:  https://helpae.centrepointstores.com/en/support/solutions/folders/44001185898# ​           05:53 PM, 04th Feb                     Nothings                    Oh alright           05:54 PM, 04th Feb                     Nothings                    Thank you !           05:54 PM, 04th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           05:55 PM, 04th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:57 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5666847