Subject: Ticket Assigned - Conversation with Hana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 04 Feb 2023 13:32:00 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hana Hana                    Hi           05:23 PM, 04th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:23 PM, 04th Feb                   Centrepoint UAE whatsapp bot                    Hello Hana , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:24 PM, 04th Feb                     Hana                    Chat to an agent           05:24 PM, 04th Feb                   Centrepoint UAE whatsapp bot                    Hi Hana , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            05:24 PM, 04th Feb                     Hana                    5           05:24 PM, 04th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:24 PM, 04th Feb                   Abdulqader                    Hi Hana, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:24 PM, 04th Feb                     Hana                    Hi kader           05:24 PM, 04th Feb                     Hana                    Im not able to request a return           05:25 PM, 04th Feb                     Hana                             05:25 PM, 04th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:25 PM, 04th Feb                     Hana                    I want to return all the items from this order and keep two items marked only           05:26 PM, 04th Feb                   Abdulqader                   We can see that you are contacting us regarding your order 9413194093?           05:26 PM, 04th Feb                     Hana                    Yes           05:26 PM, 04th Feb                   Abdulqader                   We would like to inform you that a new return request has been created on 2/4/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           05:27 PM, 04th Feb                     Hana                    Thank u           05:27 PM, 04th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           05:28 PM, 04th Feb                     Hana                    U made a mistake           05:28 PM, 04th Feb                     Hana                    U returned the items i want to keep           05:28 PM, 04th Feb                     Hana                    I marked them for u           05:28 PM, 04th Feb                     Hana                    See           05:28 PM, 04th Feb                   Abdulqader                   Ok sorry allow me a minute please.           05:29 PM, 04th Feb                     Hana                    Ok           05:29 PM, 04th Feb                   Abdulqader                   Now is done you can check please.           05:30 PM, 04th Feb                     Hana                    Perfect, thank u           05:31 PM, 04th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           05:31 PM, 04th Feb                     Hana                    Thats all thank u           05:31 PM, 04th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:31 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5666715