Subject: Ticket Assigned - Conversation with Shasli
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 04 Feb 2023 13:12:58 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shasli Shasli                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  shasli Bot:  Hi shasli, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9411962473 Bot:    Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  00971544955644            05:03 PM, 04th Feb                   Abdulqader                    Hi Shasli, Good Evening. Thank you for contacting MaxFashion. My name is Kader. I will be happy to assist you.           05:04 PM, 04th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:04 PM, 04th Feb                     Shasli                    Hello...i ordered           05:05 PM, 04th Feb                   Abdulqader                   Your order ID 9411962473 is now ready for collection. Kindly make sure to have your Emirates ID or Passport, during the pickup.           05:05 PM, 04th Feb                     Shasli                    I ordered for a dress and the given location is madinat zayed abudhabi..           05:05 PM, 04th Feb                     Shasli                    But it is reached in beda zayed area which is far away from here           05:06 PM, 04th Feb                     Shasli                    My location is near madinat zayed shopping mall           05:07 PM, 04th Feb                   Abdulqader                   Kindly note that you have chosen this address for pick up :  City Mall, Level 2, Opposite to Fun City - Madinat Zayed Abu Dhabi           05:07 PM, 04th Feb                     Shasli                    I already paid and how to get the dress now?           05:07 PM, 04th Feb                     Shasli                    What is the process then?           05:08 PM, 04th Feb                   Abdulqader                   We are sorry to inform you that as per our policy we won't be able to change your store collection location once the order has been placed successfully.           05:08 PM, 04th Feb                   Abdulqader                   Also, the order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 4 -15 days.           05:09 PM, 04th Feb                     Shasli                    So..i will get the cash back then?           05:09 PM, 04th Feb                   Abdulqader                   The amount you paid online will be refunded back to your original payment method.           05:10 PM, 04th Feb                     Shasli                    Ohhh           05:11 PM, 04th Feb                     Shasli                    Ok           05:11 PM, 04th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           05:11 PM, 04th Feb                     Shasli                    Thanx           05:11 PM, 04th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with MaxFashion  Have a wonderful day.           05:12 PM, 04th Feb                     Shasli                    Is there any provision to send it from there to my nearby max?           05:12 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5666615