Subject: Ticket Assigned - Conversation with Abdulrahman Adhbiyah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 04 Feb 2023 12:31:16 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Abdulrahman Adhbiyah Abdulrahman Adhbiyah                    Hello I received wrong size items  My order nimber is 8413134584           04:09 PM, 04th Feb                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:09 PM, 04th Feb                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:09 PM, 04th Feb                     Abdulrahman Adhbiyah                    1           04:09 PM, 04th Feb                    Centrepoint KW whatsapp bot                    Hello Abdulrahman Adhbiyah , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:09 PM, 04th Feb                     Abdulrahman Adhbiyah                    3           04:10 PM, 04th Feb                    Centrepoint KW whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            04:10 PM, 04th Feb                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:10 PM, 04th Feb                     Abdulrahman Adhbiyah                    3           04:10 PM, 04th Feb                    Centrepoint KW whatsapp bot                    Hi Abdulrahman Adhbiyah , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?Reset Your password  6. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            04:10 PM, 04th Feb                     Abdulrahman Adhbiyah                    2           04:10 PM, 04th Feb                    Centrepoint KW whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1800871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            04:10 PM, 04th Feb                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:10 PM, 04th Feb                     Abdulrahman Adhbiyah                    2           04:10 PM, 04th Feb                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:10 PM, 04th Feb                     Abdulrahman Adhbiyah                    1           04:10 PM, 04th Feb                    Centrepoint KW whatsapp bot                   Please enter your email address           04:11 PM, 04th Feb                     Abdulrahman Adhbiyah                    [email-masked]           04:11 PM, 04th Feb                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:11 PM, 04th Feb                   Abdulqader                    Hi Abdulrahman, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           04:12 PM, 04th Feb                     Abdulrahman Adhbiyah                    Hello Kadet           04:12 PM, 04th Feb                     Abdulrahman Adhbiyah                    Hello Kader           04:12 PM, 04th Feb                     Abdulrahman Adhbiyah                    I received wrong size           04:13 PM, 04th Feb                     Abdulrahman Adhbiyah                    And i want to refunds my order           04:13 PM, 04th Feb                   Abdulqader                   We can see that you are contacting us regarding your order 8413134584?           04:14 PM, 04th Feb                     Abdulrahman Adhbiyah                    Yes           04:14 PM, 04th Feb                     Abdulrahman Adhbiyah                             04:14 PM, 04th Feb                     Abdulrahman Adhbiyah                    This is the item           04:14 PM, 04th Feb                     Abdulrahman Adhbiyah                             04:14 PM, 04th Feb                     Abdulrahman Adhbiyah                    And I received wrong size           04:15 PM, 04th Feb                   Abdulqader                   We apologize for the inconvenience caused. We are truly sorry to hear that ​Kindly provide us with ​the name of the item as mentioned on the website so that we assist you with this accordingly.           04:17 PM, 04th Feb                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           04:19 PM, 04th Feb                     Abdulrahman Adhbiyah                             04:19 PM, 04th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:21 PM, 04th Feb                     Abdulrahman Adhbiyah                    Ok           04:22 PM, 04th Feb                   Abdulqader                   We would like to inform you that a new return request has been created on2/4/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           04:23 PM, 04th Feb                     Abdulrahman Adhbiyah                    Ok, i will return 3 items           04:23 PM, 04th Feb                   Abdulqader                   . You can return online purchases through the below three channels:  ·You can contact our customer support team on 18-00-871 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (SPLASH ) store across the Kuwait.           04:26 PM, 04th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           04:27 PM, 04th Feb                     Abdulrahman Adhbiyah                    Thanks           04:28 PM, 04th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           04:30 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5666405