Subject: Ticket Assigned - Conversation with WLP
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 14:20:35 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with WLP WLP                    Hi           06:09 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:09 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:09 PM, 03rd Feb                     WLP                    1           06:09 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Hello WLP , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:09 PM, 03rd Feb                     WLP                    3           06:09 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            06:09 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:09 PM, 03rd Feb                     WLP                    3           06:10 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Hi WLP , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            06:10 PM, 03rd Feb                     WLP                    5           06:10 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:10 PM, 03rd Feb                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:10 PM, 03rd Feb                     WLP                    Hello kader           06:11 PM, 03rd Feb                     WLP                    Hope all is well at your end.           06:11 PM, 03rd Feb                     WLP                    This is regarding my recent order with centrepoint online           06:11 PM, 03rd Feb                   Abdulqader                   Thank you           06:11 PM, 03rd Feb                   Abdulqader                   Could you please share your order number so that I can assist you further?           06:11 PM, 03rd Feb                     WLP                    Order #9412465167.  I ordered a hush puppies bag however the bag is damaged and the handle is broken           06:12 PM, 03rd Feb                     WLP                             06:12 PM, 03rd Feb                     WLP                    Is there anyway I can get a replacement of the bag?           06:13 PM, 03rd Feb                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           06:14 PM, 03rd Feb                   Abdulqader                   We are truly sorry to hear that you wish to exchange the items however, we do not have an exchange option available online at this time.           06:14 PM, 03rd Feb                     WLP                    Will that call for return or refund?           06:14 PM, 03rd Feb                   Abdulqader                   We will create a return request for the item and the the amount you paid online will be refunded back to your original payment .           06:15 PM, 03rd Feb                     WLP                    And when will I have to make the return?           06:15 PM, 03rd Feb                     WLP                    Because the goods are sent outside of dubai           06:16 PM, 03rd Feb                     WLP                    And may take time to be called back           06:16 PM, 03rd Feb                   Abdulqader                   You have within 14 days to do a return and a refund.           06:16 PM, 03rd Feb                     WLP                    There is no other possibility?           06:16 PM, 03rd Feb                     WLP                    Please do not process the return / request           06:17 PM, 03rd Feb                   Abdulqader                   You can reach us whenever the items are with you and we will assist.           06:18 PM, 03rd Feb                     WLP                    Sure           06:18 PM, 03rd Feb                   Abdulqader                   Please keep the item in safe.           06:18 PM, 03rd Feb                     WLP                    Sure           06:18 PM, 03rd Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           06:19 PM, 03rd Feb                     WLP                    No           06:19 PM, 03rd Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:20 PM, 03rd Feb                     WLP                    Thank you so much           06:20 PM, 03rd Feb                     WLP                    And wish you the same           06:20 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5663376