Subject: Ticket Assigned - Conversation with Imtinan Azhar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 14:14:47 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Imtinan Azhar Imtinan Azhar                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  imtinan azhar Bot:  Hi imtinan azhar, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0554935398            05:45 PM, 03rd Feb                     Imtinan Azhar                    Ok           05:45 PM, 03rd Feb                   Abdulqader                    Hi Imtinan, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:50 PM, 03rd Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:52 PM, 03rd Feb                   Abdulqader                   Could you please share your order number so that I can assist you further?           05:54 PM, 03rd Feb                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           05:57 PM, 03rd Feb                     Imtinan Azhar                    Hi Abdulqader, i want to return some items from my previous order, i want to exchange one item for smaller size and the other item i want to send back since i was sent wrong size           05:57 PM, 03rd Feb                     Imtinan Azhar                    But when i go to my order to return the items its not letting me select those items for return           05:57 PM, 03rd Feb                   Abdulqader                   We sincerely apologize for any inconvenience caused however, we have checked with the following email address: [email-masked] and we are unable to locate any order with us.           05:59 PM, 03rd Feb                   Abdulqader                   We request you to please share with us your exact order number so that we assist you with this accordingly.           05:59 PM, 03rd Feb                     Imtinan Azhar                    Can i give you order number?           05:59 PM, 03rd Feb                     Imtinan Azhar                    Rhis is my email, i am unsure why you cant aee orders           05:59 PM, 03rd Feb                     Imtinan Azhar                    My order number is 9412983069           05:59 PM, 03rd Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:00 PM, 03rd Feb                     Imtinan Azhar                    Okay           06:01 PM, 03rd Feb                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website so that we can create a return request.           06:02 PM, 03rd Feb                     Imtinan Azhar                    Just one minute           06:03 PM, 03rd Feb                     Imtinan Azhar                    I want to return the textured T shir and the full length pants           06:05 PM, 03rd Feb                   Abdulqader                   Only one item.           06:06 PM, 03rd Feb                     Imtinan Azhar                    No these are two items           06:06 PM, 03rd Feb                     Imtinan Azhar                    The textured crew shirt           06:06 PM, 03rd Feb                     Imtinan Azhar                    And the full length pants           06:07 PM, 03rd Feb                   Abdulqader                   We would like to inform you that a new return request has been created on2/3/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           06:09 PM, 03rd Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           06:10 PM, 03rd Feb                     Imtinan Azhar                    Just that this request is for two items right?           06:11 PM, 03rd Feb                   Abdulqader                   Yes only for 2 items :  -Textured T-shirt with Crew Neck and Short Sleeves  -Solid Full Length Pants with Semi-Elasticated Waistband           06:12 PM, 03rd Feb                     Imtinan Azhar                    Alright thank you           06:12 PM, 03rd Feb                     Imtinan Azhar                    That Will be it           06:12 PM, 03rd Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           06:13 PM, 03rd Feb                     Imtinan Azhar                    No, thank you           06:13 PM, 03rd Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Splash  Have a wonderful day.           06:14 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5663354