Subject: Ticket Assigned - Conversation with S
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 13:56:42 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with S S                    Hi           05:38 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:38 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Hello S , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:38 PM, 03rd Feb                     S                    1           05:39 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:39 PM, 03rd Feb                     S                    9412923784           05:39 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020223000373    You can also easily track your order from My Account > Order History.             05:39 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:39 PM, 03rd Feb                     S                    2           05:39 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:39 PM, 03rd Feb                     S                    1           05:39 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:39 PM, 03rd Feb                     S                    [email-masked]           05:40 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:40 PM, 03rd Feb                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:42 PM, 03rd Feb                     S                    9412923784           05:42 PM, 03rd Feb                     S                    I still did not receive it           05:43 PM, 03rd Feb                     S                    Hi, we missed you! We were unable to deliver your order 9412923784 on 2023-02-03 12:45:56, reason: Request for address change. We'll make another delivery attempt soon. Click to give feedback https://shkrn.app.link/x9Fm52c46wb Stay Happy!           05:43 PM, 03rd Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:43 PM, 03rd Feb                     S                    I get those messages knowing that I got a call from your drivers and they are the ones rescheduling not me           05:43 PM, 03rd Feb                   Abdulqader                   Is this contact number correct +971508289111?             05:45 PM, 03rd Feb                     S                    Yes           05:45 PM, 03rd Feb                     S                    Plus I never asked for address change           05:46 PM, 03rd Feb                   Abdulqader                   We sincerely apologize for any inconvenience caused, ​Please provide us with your full contact number and address in order (house number - street name - neighborhood - city)           05:48 PM, 03rd Feb                     S                    0508289111           05:50 PM, 03rd Feb                     S                    Jumeirah 1 Wasl port views  Building 1  Apartment 105           05:50 PM, 03rd Feb                   Abdulqader                   Please accept our sincere apologies for this unexpected delay.Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           05:52 PM, 03rd Feb                     S                    Thank you           05:52 PM, 03rd Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           05:53 PM, 03rd Feb                     S                    Thank you           05:55 PM, 03rd Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:55 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5663289