Subject: Ticket Assigned - Conversation with Betty
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 14:00:32 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Betty Betty                    Hello           05:40 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:40 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Hello Betty , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:40 PM, 03rd Feb                     Betty                    2           05:40 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            05:40 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:40 PM, 03rd Feb                     Betty                    2           05:40 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:40 PM, 03rd Feb                     Betty                    1           05:41 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:41 PM, 03rd Feb                     Betty                    [email-masked]           05:41 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:41 PM, 03rd Feb                   Abdulqader                    Hi Betty, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:42 PM, 03rd Feb                     Betty                    I really waited too long for someone to come and collect the returns but nothing, I contacted you nothing.           05:43 PM, 03rd Feb                   Abdulqader                   We can see that you are contacting us regarding your order 9412753650?           05:43 PM, 03rd Feb                     Betty                    Yes           05:43 PM, 03rd Feb                     Betty                    So I went to the nearest store to return           05:44 PM, 03rd Feb                     Betty                    but they asked me to contact you to unblock the system because they cannot scan the items           05:44 PM, 03rd Feb                     Betty                    can you please unblock all returns on the system so that I can return them to the store           05:45 PM, 03rd Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:46 PM, 03rd Feb                   Abdulqader                   The online return request has been cancelled.           05:47 PM, 03rd Feb                     Betty                    Cancel please all my requests return for all my orders           05:48 PM, 03rd Feb                   Abdulqader                   All 3 order canceled 9412753650 -  9412184323-  9412181759           05:50 PM, 03rd Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           05:52 PM, 03rd Feb                     Betty                    For this please 9411897233           05:52 PM, 03rd Feb                     Betty                    9411897295           05:53 PM, 03rd Feb                     Betty                    9411806734           05:53 PM, 03rd Feb                     Betty                    9411806641           05:53 PM, 03rd Feb                   Abdulqader                   All done.           05:56 PM, 03rd Feb                     Betty                    Thank you very much           05:56 PM, 03rd Feb                     Betty                    Now I can return them to the store without problems?           05:56 PM, 03rd Feb                   Abdulqader                   Yes you can return to the store.           05:57 PM, 03rd Feb                     Betty                    Thank you           05:57 PM, 03rd Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           05:57 PM, 03rd Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:00 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5663305