Subject: Ticket Assigned - Conversation with Asif Khan
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 13:35:11 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Asif Khan Asif Khan                    Hi           05:18 PM, 03rd Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            05:18 PM, 03rd Feb                   MAX UAE whatsapp bot                    Hello Asif Khan , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:18 PM, 03rd Feb                     Asif Khan                    2           05:19 PM, 03rd Feb                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            05:19 PM, 03rd Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:19 PM, 03rd Feb                     Asif Khan                    3           05:19 PM, 03rd Feb                   MAX UAE whatsapp bot                    Hi Asif Khan , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            05:19 PM, 03rd Feb                     Asif Khan                    3           05:19 PM, 03rd Feb                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            05:19 PM, 03rd Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:19 PM, 03rd Feb                     Asif Khan                    2           05:19 PM, 03rd Feb                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:19 PM, 03rd Feb                     Asif Khan                    1           05:19 PM, 03rd Feb                   MAX UAE whatsapp bot                   Please enter your email address           05:19 PM, 03rd Feb                     Asif Khan                    [email-masked]           05:19 PM, 03rd Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:19 PM, 03rd Feb                   Abdulqader                    Hi Asif, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           05:20 PM, 03rd Feb                     Asif Khan                    9412295457           05:20 PM, 03rd Feb                     Asif Khan                    I need a refund           05:20 PM, 03rd Feb                     Asif Khan                    That’s my order number           05:20 PM, 03rd Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:21 PM, 03rd Feb                     Asif Khan                    Okay           05:21 PM, 03rd Feb                   Abdulqader                   Unfortunately, we won't be able to cancel your order at the moment  we would request you to not accept the delivery of your order.           05:22 PM, 03rd Feb                   Abdulqader                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           05:22 PM, 03rd Feb                   Abdulqader                   Once the order will return back to warehouse we will process the refund for the same as soon as possible.           05:22 PM, 03rd Feb                     Asif Khan                    The reason I’m asking a refund is because I didn’t get the delivery at all           05:23 PM, 03rd Feb                     Asif Khan                    It’s been 7 days           05:23 PM, 03rd Feb                     Asif Khan                    Not a single call from your delivery agents           05:23 PM, 03rd Feb                     Asif Khan                    Have raised the issue 6 times with your agents , nothing seems to work. Can you escalate to your higher management to call me?           05:23 PM, 03rd Feb                     Asif Khan                             05:24 PM, 03rd Feb                   Abdulqader                   Please allow us some more time to check           05:25 PM, 03rd Feb                   Abdulqader                   We would like to inform you that your issue has been raised and this is your complaint number 5643083           05:26 PM, 03rd Feb                     Asif Khan                    Why is there no action yet?           05:26 PM, 03rd Feb                   Abdulqader                   We understand that this would be really frustrating for you, as you haven't received any update for your concern.           05:26 PM, 03rd Feb                   Abdulqader                   Currently, the concerned team is working on your query, and we will update you as soon as we hear back from them.           05:27 PM, 03rd Feb                   Abdulqader                   We will update you on the same as soon as we have received further update from our concerned team.           05:28 PM, 03rd Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           05:29 PM, 03rd Feb                     Asif Khan                    Waste of time           05:29 PM, 03rd Feb                   Abdulqader                   Your disappointment is highly understandable. We are aware of the concern and we are working on the same on priority.           05:31 PM, 03rd Feb                   Abdulqader                   Please allow us some time and we will get back to you soon with an update.           05:31 PM, 03rd Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           05:32 PM, 03rd Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           05:34 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5663216