Subject: Ticket Assigned - Conversation with Melody Sacdal
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 13:30:33 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Melody Sacdal Melody Sacdal                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  i have 240 shukran points but upon check out it was gone  i havent  use it yet Bot:  ✍️ Please enter your name Customer:  melody sacdal Bot:  Hi melody sacdal, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000629 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97450101672            05:22 PM, 03rd Feb                   Abdulqader                    Hi Melody, Good Evening. Thank you for contacting MaxFashion. My name is Kader. I will be happy to assist you.           05:23 PM, 03rd Feb                     Melody Sacdal                    Hello Kader, yes please I need you to check my pending order 4713196749           05:23 PM, 03rd Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:24 PM, 03rd Feb                     Melody Sacdal                    Payment verification is in process I was about to put the OTP but suddenly the page was gone.           05:24 PM, 03rd Feb                   Abdulqader                   As we can see your order is on validation to verify the payment, it will be confirmed/cancelled within 1-2 hours if you did not confirm the transaction from your end           05:25 PM, 03rd Feb                     Melody Sacdal                    Alright, should I wait for a notification within 1 to 2 hours?           05:26 PM, 03rd Feb                   Abdulqader                   Yes within 1-2 hours.           05:26 PM, 03rd Feb                     Melody Sacdal                    Alright, I will just wait for it. Thank you.           05:27 PM, 03rd Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           05:27 PM, 03rd Feb                     Melody Sacdal                    That would  be all for  now. Thanks for your help.           05:29 PM, 03rd Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with MaxFashion  Have a wonderful day.           05:30 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5663200