Subject: Ticket Assigned - Conversation with Faiza
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 12:59:33 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Faiza Faiza                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi faiza, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412969802 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020223000788     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:49 PM, 03rd Feb                     Faiza                    ?           04:49 PM, 03rd Feb                   Abdulqader                    Hi Faiza, Good Evening. Thank you for contacting Splash. My name is Kader. I will be happy to assist you.           04:50 PM, 03rd Feb                     Faiza                    9412969802           04:50 PM, 03rd Feb                     Faiza                    I want update on my order           04:50 PM, 03rd Feb                     Faiza                    It was supposed to be delivered yesterday           04:50 PM, 03rd Feb                     Faiza                    And not delivered till now           04:50 PM, 03rd Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:51 PM, 03rd Feb                     Faiza                    Im getting same mworda since yesterday           04:51 PM, 03rd Feb                     Faiza                    How much more time           04:51 PM, 03rd Feb                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However would you please confirm your contact number:+971503370496           04:52 PM, 03rd Feb                   Abdulqader                   Hi Faiza, I'm not getting a response from you. Are we still connected?           04:54 PM, 03rd Feb                   Abdulqader                   Hi Faiza, I'm not getting a response from you. Are we still connected?           04:57 PM, 03rd Feb                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:59 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5663083