Subject: Ticket Assigned - Conversation with Eva
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 12:49:29 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Eva Eva                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  eva Bot:  Hi eva, what do you need help with? Customer:  ? Refund Information Bot:   Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0569445172            04:24 PM, 03rd Feb                   Abdulqader                    Hi Eva, Good Evening. Thank you for contacting Babyshop. My name is Kader. I will be happy to assist you.           04:25 PM, 03rd Feb                     Eva                    Order # 9413161206 item was cancelled by you           04:25 PM, 03rd Feb                     Eva                    Should you need to cancel this order, I would want to cancel all my order then with full refund! I didn’t pay the delivery charge with 2 items only. It’s not worth it! I only ordered the 2 other items just because I need this sleep suit only, which has been cancelled!  Also, I have checked my account, the amount has not been refunded yet contrary to the details from the app that it has been refunded to my card already.           04:26 PM, 03rd Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:27 PM, 03rd Feb                   Abdulqader                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.           04:29 PM, 03rd Feb                   Abdulqader                   This order is not cancelled, during quality check we found out that 1 item was not in a good condition to be sold and it was the last of their stock hence we took it out of your order and refunded you for it.           04:30 PM, 03rd Feb                   Abdulqader                   We would like to inform you that we have processed the refund of amount (AED 38.25) on (2/3/23) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:31 PM, 03rd Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           04:32 PM, 03rd Feb                     Eva                    So if I cancel my whole order, should I be refunded with the whole amount?           04:32 PM, 03rd Feb                   Abdulqader                   The amount you paid online will be refunded back to your original payment method.           04:34 PM, 03rd Feb                     Eva                    So how will I cancel           04:34 PM, 03rd Feb                     Eva                    My whole order           04:35 PM, 03rd Feb                   Abdulqader                   Unfortunately, we won't be able to cancel your order at the moment However, we would request you to not accept the delivery of your order.           04:35 PM, 03rd Feb                   Abdulqader                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           04:36 PM, 03rd Feb                   Abdulqader                   Once the order will return back to warehouse we will process the refund for the same as soon as possible.           04:37 PM, 03rd Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           04:38 PM, 03rd Feb                     Eva                    Will there be any charged if I cancel my order?           04:38 PM, 03rd Feb                     Eva                    and how much refund will I get? The same amount I paid?           04:38 PM, 03rd Feb                   Abdulqader                   No any charge fee.we will refund for the same amount which you have paid for it.           04:40 PM, 03rd Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           04:41 PM, 03rd Feb                     Eva                    Yes           04:43 PM, 03rd Feb                   Abdulqader                   Hi Eva, I'm not getting a response from you. Are we still connected?           04:45 PM, 03rd Feb                   Abdulqader                   Hi Eva, I'm not getting a response from you. Are we still connected?           04:47 PM, 03rd Feb                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:49 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5663038