Subject: Ticket Assigned - app issue
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 12:32:20 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  app issue Shiby                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi shiby, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:15 PM, 03rd Feb                   Abdulqader                    Hi shiby, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           04:16 PM, 03rd Feb                   Abdulqader                   We can see that you are contacting us regarding your order 4712997277?           04:18 PM, 03rd Feb                   Abdulqader                   Hi Shiby, I'm not getting a response from you. Are we still connected?           04:20 PM, 03rd Feb                     Shiby                    Hi           04:21 PM, 03rd Feb                     Shiby                             04:21 PM, 03rd Feb                     Shiby                             04:21 PM, 03rd Feb                     Shiby                    We returned these two items days ago but the credit still hasn’t been updated yet           04:22 PM, 03rd Feb                     Shiby                             04:22 PM, 03rd Feb                     Shiby                    Email id is [email-masked]           04:22 PM, 03rd Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:24 PM, 03rd Feb                     Shiby                    Yeh           04:27 PM, 03rd Feb                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           04:27 PM, 03rd Feb                   Abdulqader                   Please be assured as we have now escalated this issue to our technical team . Please allow us time to get this fixed for you.           04:27 PM, 03rd Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           04:29 PM, 03rd Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           04:31 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5662950