Subject: Ticket Assigned - Conversation with Nalin Maheshwari
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 12:31:02 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nalin Maheshwari Nalin Maheshwari                    Hi           04:15 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:15 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Hello Nalin Maheshwari , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:15 PM, 03rd Feb                     Nalin Maheshwari                    2           04:15 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            04:15 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:15 PM, 03rd Feb                     Nalin Maheshwari                    2           04:15 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:15 PM, 03rd Feb                     Nalin Maheshwari                    1           04:15 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:15 PM, 03rd Feb                     Nalin Maheshwari                    [email-masked]           04:15 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:15 PM, 03rd Feb                     Nalin Maheshwari                    Hi For my order 9412816538 I booked a request for return 2 days back , but same is not picked up           04:16 PM, 03rd Feb                   Abdulqader                    Hi Nalin, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           04:16 PM, 03rd Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:17 PM, 03rd Feb                     Nalin Maheshwari                    ok           04:17 PM, 03rd Feb                   Abdulqader                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3 - 5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971502982877).           04:17 PM, 03rd Feb                   Abdulqader                   If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           04:18 PM, 03rd Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           04:19 PM, 03rd Feb                     Nalin Maheshwari                    yes           04:20 PM, 03rd Feb                     Nalin Maheshwari                    Iam going on holiday today           04:20 PM, 03rd Feb                     Nalin Maheshwari                    could you change the request & I will drop the parcel off at centrepoint store           04:20 PM, 03rd Feb                   Abdulqader                   Yes, You can now drop off your return to any (SPLASH) store across the UAE.           04:21 PM, 03rd Feb                   Abdulqader                   But we have to cancel the online return request.           04:22 PM, 03rd Feb                     Nalin Maheshwari                    yes please           04:22 PM, 03rd Feb                     Nalin Maheshwari                    can you share centerpoint places in Abu Dhabi           04:22 PM, 03rd Feb                     Nalin Maheshwari                    I will check which is closest to me           04:22 PM, 03rd Feb                   Abdulqader                   The online return request has been canceled.           04:23 PM, 03rd Feb                     Nalin Maheshwari                    Bawabat Al Sharq Mall has one centrepoint           04:23 PM, 03rd Feb                   Abdulqader                   You can find nearest store from here: https://www.centrepointstores.com/ae/en/storelocator           04:23 PM, 03rd Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           04:25 PM, 03rd Feb                     Nalin Maheshwari                    CAN I DROP today           04:26 PM, 03rd Feb                   Abdulqader                   Yes you can .           04:27 PM, 03rd Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           04:29 PM, 03rd Feb                     Nalin Maheshwari                    no           04:29 PM, 03rd Feb                     Nalin Maheshwari                    thanks           04:29 PM, 03rd Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           04:30 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5662946