Subject: Ticket Assigned - Conversation with Devanshi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 16:25:28 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Devanshi Devanshi                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi devanshi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412804165 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020123002215     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0501505491            08:07 PM, 02nd Feb                   Abdulqader                    Hi Devanshi, Good Evening. Thank you for contacting Splash. My name is Kader. I will be happy to assist you.           08:09 PM, 02nd Feb                     Devanshi                    Hello           08:09 PM, 02nd Feb                     Devanshi                    I had placed an order on 31st and it was to be delivered yesterfay           08:10 PM, 02nd Feb                     Devanshi                    Yesterday           08:10 PM, 02nd Feb                     Devanshi                    But then i got a message  at 10.55 pm-           08:10 PM, 02nd Feb                     Devanshi                    Hi, we missed you! We were unable to deliver your order 9412804165 on 2023-02-01 22:55:34, reason: Future Date Delivery. We'll make another delivery attempt soon. Click to give feedback https://shkrn.app.link/pEiiI8Xr4wb Stay Happy!           08:10 PM, 02nd Feb                     Devanshi                    We were at home and no one came to deliver           08:11 PM, 02nd Feb                     Devanshi                    And its not yet delivered today as well           08:11 PM, 02nd Feb                     Devanshi                    I dont understand why it was not delivered yesterday...as we were home and they did not attempt any delivery           08:12 PM, 02nd Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           08:13 PM, 02nd Feb                     Devanshi                    Sure           08:13 PM, 02nd Feb                   Abdulqader                   Is this contact number correct +971501505491?             08:14 PM, 02nd Feb                     Devanshi                    Yes           08:15 PM, 02nd Feb                   Abdulqader                   Please accept our sincere apologies for this unexpected delay.Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           08:17 PM, 02nd Feb                     Devanshi                    Ok           08:17 PM, 02nd Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           08:20 PM, 02nd Feb                     Devanshi                    No thanks           08:20 PM, 02nd Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:23 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5660331