Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 15:40:21 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8413064794 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +96566844372            07:22 PM, 02nd Feb                     Hi                    Hi I had placed an online order today noon and Payment was done online. But I received a message that the order was not processed successfully and asked me to pay again or do COD           07:24 PM, 02nd Feb                     Hi                    Order Number :8413064794           07:24 PM, 02nd Feb                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting MaxFashion . My name is Kader. I will be happy to assist you.           07:26 PM, 02nd Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:26 PM, 02nd Feb                     Hi                    Ok           07:26 PM, 02nd Feb                     Hi                    Hi sorry           07:27 PM, 02nd Feb                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8413064794  ) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8413064798).           07:27 PM, 02nd Feb                     Hi                    My order number is 8413064798 in app           07:28 PM, 02nd Feb                     Hi                    But I received a msg in my mobile that my order number  as 8413064794           07:29 PM, 02nd Feb                   Abdulqader                   We have checked and we would like to inform you that the following order number: (8413064798) was placed onFeb 2, 2023 Please note the estimated date to pick up the order is 06-02-2023. You’ll receive an SMS and an email when your order is ready for collection.           07:29 PM, 02nd Feb                     Hi                    Ok           07:30 PM, 02nd Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           07:30 PM, 02nd Feb                     Hi                    Can I know the payment status?           07:30 PM, 02nd Feb                     Hi                    I had already paid online           07:30 PM, 02nd Feb                   Abdulqader                   Kindly note the order has been confirmed successfully.           07:32 PM, 02nd Feb                     Hi                    Its paid right?           07:32 PM, 02nd Feb                     Hi                    Since I received a message to try again or COD           07:33 PM, 02nd Feb                   Abdulqader                   Its paid click and collect order.           07:35 PM, 02nd Feb                     Hi                    Ok thank you           07:35 PM, 02nd Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           07:37 PM, 02nd Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with MaxFashion  Have a wonderful day.           07:40 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5660095