Subject: Ticket Assigned - Conversation with Jana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 14:35:24 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jana Jana                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi jana, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412850647 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020123001043     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:14 PM, 02nd Feb                   Abdulqader                    Hi Jana, Good Evening. Thank you for contacting Splash. My name is Kader. I will be happy to assist you.           06:15 PM, 02nd Feb                     Jana                    Hello           06:16 PM, 02nd Feb                     Jana                    So i have an order           06:16 PM, 02nd Feb                     Jana                    It was supposed to reach yesterday           06:16 PM, 02nd Feb                     Jana                    But today i get the messgae that its out of delivery           06:17 PM, 02nd Feb                     Jana                    Its already 6pm and at this rate it looks like tomorrow ill receive my package           06:17 PM, 02nd Feb                     Jana                    When i ordererd it it said 1st feb           06:18 PM, 02nd Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:20 PM, 02nd Feb                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However would you please confirm your contact number:+971566383381           06:22 PM, 02nd Feb                     Jana                    Yes, that is is my phone           06:22 PM, 02nd Feb                     Jana                    So when will it be delivered ?           06:23 PM, 02nd Feb                     Jana                    I live in dorms and the gates close at a certain times           06:23 PM, 02nd Feb                   Abdulqader                   Please accept our sincere apologies for this unexpected delay.Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           06:25 PM, 02nd Feb                     Jana                    Thank you i understand           06:25 PM, 02nd Feb                     Jana                    But if the delivery time while purchsing isnt accurate when i paid for shipping then what is the point           06:26 PM, 02nd Feb                     Jana                    Just adjust the timings if there are issues or longer is needed to deliver           06:26 PM, 02nd Feb                     Jana                    And you still have not told if it will be delivered today or longer like by monday           06:27 PM, 02nd Feb                   Abdulqader                   Please accept our apologies for the inconvenience and delay caused. Your order is supposed to be delivered 01-02-2023, but we will courier the shipping team to find out the reasons for the delay in the order.           06:29 PM, 02nd Feb                     Jana                    Ok i understand thank you ..please contact me if there are updates           06:30 PM, 02nd Feb                   Abdulqader                   Please note that we will contact you through your email once we get any updates.           06:31 PM, 02nd Feb                     Jana                    Ok           06:31 PM, 02nd Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           06:32 PM, 02nd Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:35 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5659686