Subject: Ticket Assigned - Conversation with Serena
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 14:30:17 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Serena Serena                    Good afternoon, I tried calling but I was put on hold. I would like to be updated about my order being delivered. It was supposed to arrive yesterday but I wasn’t at home           06:15 PM, 02nd Feb                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:15 PM, 02nd Feb                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:15 PM, 02nd Feb                     Serena                    1           06:16 PM, 02nd Feb                    Centrepoint KW whatsapp bot                    Hello Serena , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:16 PM, 02nd Feb                     Serena                    1           06:16 PM, 02nd Feb                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           06:16 PM, 02nd Feb                     Serena                    8412839781           06:17 PM, 02nd Feb                    Centrepoint KW whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0201231000702    You can also easily track your order from My Account > Order History.             06:17 PM, 02nd Feb                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:17 PM, 02nd Feb                     Serena                    3           06:20 PM, 02nd Feb                    Centrepoint KW whatsapp bot                    Hi Serena , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?Reset Your password  6. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            06:20 PM, 02nd Feb                     Serena                    1           06:20 PM, 02nd Feb                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           06:20 PM, 02nd Feb                     Serena                    8412839781           06:20 PM, 02nd Feb                    Centrepoint KW whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0201231000702    You can also easily track your order from My Account > Order History.             06:20 PM, 02nd Feb                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:20 PM, 02nd Feb                     Serena                    2           06:20 PM, 02nd Feb                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:20 PM, 02nd Feb                     Serena                    1           06:21 PM, 02nd Feb                    Centrepoint KW whatsapp bot                   Please enter your email address           06:21 PM, 02nd Feb                     Serena                    [email-masked]           06:21 PM, 02nd Feb                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:21 PM, 02nd Feb                   Abdulqader                    Hi Serena, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:22 PM, 02nd Feb                     Serena                    Goodevening,I placed an order that was supposed to arrive yesterday but I wasn’t home to receive it           06:23 PM, 02nd Feb                     Serena                    Can I know if it’s being delivered by today or any time soon?           06:23 PM, 02nd Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:24 PM, 02nd Feb                     Serena                    Okay           06:25 PM, 02nd Feb                   Abdulqader                   Is this contact number correct 96551426484?             06:26 PM, 02nd Feb                     Serena                    Yes it is           06:26 PM, 02nd Feb                   Abdulqader                   Please accept our sincere apologies for this unexpected delay. Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           06:27 PM, 02nd Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           06:29 PM, 02nd Feb                     Serena                    No thank you           06:29 PM, 02nd Feb                     Serena                    Have a good day           06:29 PM, 02nd Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:29 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5659655