Subject: Ticket Assigned - Conversation with Nalin Maheshwari
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 14:21:12 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nalin Maheshwari Nalin Maheshwari                    Hi           05:57 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:57 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:57 PM, 02nd Feb                     Nalin Maheshwari                    1           05:57 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Hello Nalin Maheshwari , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:57 PM, 02nd Feb                     Nalin Maheshwari                    2           05:57 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            05:57 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:57 PM, 02nd Feb                     Nalin Maheshwari                    Need a real agent           05:57 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:57 PM, 02nd Feb                     Nalin Maheshwari                    2           05:58 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:58 PM, 02nd Feb                     Nalin Maheshwari                    1           05:58 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:58 PM, 02nd Feb                     Nalin Maheshwari                    [email-masked]           05:58 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:58 PM, 02nd Feb                     Nalin Maheshwari                    Ok           05:58 PM, 02nd Feb                     Nalin Maheshwari                    Hi For my order 9412816538 I booked a request for return yesterday , but same is not picked up           05:59 PM, 02nd Feb                   Abdulqader                    Hi Nalin, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:00 PM, 02nd Feb                     Nalin Maheshwari                    Hi For my order 9412816538 I booked a request for return yesterday , but same is not picked up           06:00 PM, 02nd Feb                     Nalin Maheshwari                    And Iam travelling for holiday tomorrow           06:00 PM, 02nd Feb                     Nalin Maheshwari                    Could you arrange pickup from my office location, tomorrow?           06:01 PM, 02nd Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:01 PM, 02nd Feb                     Nalin Maheshwari                    K           06:02 PM, 02nd Feb                     Nalin Maheshwari                    Any update?           06:03 PM, 02nd Feb                   Abdulqader                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3 - 5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971502982877). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           06:04 PM, 02nd Feb                     Nalin Maheshwari                    Hi           06:05 PM, 02nd Feb                     Nalin Maheshwari                    Could you get it pocket tomorrow           06:05 PM, 02nd Feb                     Nalin Maheshwari                    As tomorrow Iam going for a week holiday           06:05 PM, 02nd Feb                     Nalin Maheshwari                    Pickup’           06:05 PM, 02nd Feb                   Abdulqader                   Kindly note for easy ways You can now drop off your return to any (CENTREPOINT) stores across the UAE.           06:06 PM, 02nd Feb                     Nalin Maheshwari                    And what is the return period?           06:07 PM, 02nd Feb                   Abdulqader                   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           06:08 PM, 02nd Feb                     Nalin Maheshwari                    Ok           06:09 PM, 02nd Feb                     Nalin Maheshwari                    Can you check if my order is eligible for return           06:09 PM, 02nd Feb                   Abdulqader                   Yes you can return the item to the store but confirm that so we have to cancel the online return request           06:10 PM, 02nd Feb                     Nalin Maheshwari                    No pls keep it           06:10 PM, 02nd Feb                     Nalin Maheshwari                    Maybe they pick tomorrow           06:11 PM, 02nd Feb                     Nalin Maheshwari                    Else I will contact again tomorrow           06:11 PM, 02nd Feb                     Nalin Maheshwari                    Ok I will return it to store           06:12 PM, 02nd Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           06:12 PM, 02nd Feb                     Nalin Maheshwari                    I could return to store today?           06:13 PM, 02nd Feb                     Nalin Maheshwari                    Right?           06:13 PM, 02nd Feb                   Abdulqader                   Yes you can .           06:13 PM, 02nd Feb                   Abdulqader                   We have to cancel the online return request           06:14 PM, 02nd Feb                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           06:16 PM, 02nd Feb                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           06:18 PM, 02nd Feb                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:20 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5659607