Subject: Ticket Assigned - Conversation with Ciara
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 16:01:54 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ciara Ciara                    Hi I’m expecting an order today ( #9412839874) can you update me on its location- it’s said it’s been out for delivery all day           07:49 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:49 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:49 PM, 01st Feb                     Ciara                    1           07:49 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Hello Ciara , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:49 PM, 01st Feb                     Ciara                    1           07:49 PM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           07:49 PM, 01st Feb                     Ciara                    9412839874           07:49 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020123001288    You can also easily track your order from My Account > Order History.             07:49 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:49 PM, 01st Feb                     Ciara                    2           07:50 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:50 PM, 01st Feb                     Ciara                    1           07:50 PM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:50 PM, 01st Feb                     Ciara                    [email-masked]           07:50 PM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:50 PM, 01st Feb                   Abdulqader                    Hi Ciara, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:56 PM, 01st Feb                     Ciara                    I just looking for an update on my delivery- it’s say it’s been out for delivery all day- will it definitely be delivered today?           07:57 PM, 01st Feb                   Abdulqader                   We are truly sorry for the inconvenience caused to you. We would like to inform you that your order is out for delivery today, and it will be delivered as soon as possible.           07:57 PM, 01st Feb                   Abdulqader                   As the order has gone out for delivery, it will be delivered by the end of the day at the latest.           07:57 PM, 01st Feb                     Ciara                    Ok perfect so I should be receiving it soon. Thank you           07:58 PM, 01st Feb                   Abdulqader                   We will do our best to arrange the delivery asap.           07:59 PM, 01st Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           08:00 PM, 01st Feb                     Ciara                    No that’s great- thank you for all your help.           08:00 PM, 01st Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:01 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5655200