Subject: Ticket Assigned - Conversation with Sharukh Mamuz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 15:44:40 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sharukh Mamuz Sharukh Mamuz                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  sharukh mamuz Bot:  Hi sharukh mamuz, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0527872197            07:12 PM, 01st Feb                     Sharukh Mamuz                    Ok           07:13 PM, 01st Feb                     Sharukh Mamuz                    Hi           07:14 PM, 01st Feb                   Abdulqader                    Hi Shahrukh, Good Evening. Thank you for contacting Splash. My name is Kader. I will be happy to assist you.           07:14 PM, 01st Feb                     Sharukh Mamuz                    How to return my product? . I can't find any option in your app           07:15 PM, 01st Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:16 PM, 01st Feb                     Sharukh Mamuz                    K           07:16 PM, 01st Feb                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website so that we assist you with this accordingly.           07:19 PM, 01st Feb                     Sharukh Mamuz                    Crew neck shirt           07:20 PM, 01st Feb                     Sharukh Mamuz                    I want to exchange the size           07:20 PM, 01st Feb                   Abdulqader                   We are truly sorry to hear that you wish to exchange the items however, we do not have an exchange option available at this time.           07:22 PM, 01st Feb                     Sharukh Mamuz                    Why?           07:22 PM, 01st Feb                     Sharukh Mamuz                    What should I do with this item ?           07:22 PM, 01st Feb                     Sharukh Mamuz                    Is it possible to return it?           07:23 PM, 01st Feb                   Abdulqader                   You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           07:24 PM, 01st Feb                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website so that we can create a return request on your behalf.           07:26 PM, 01st Feb                     Sharukh Mamuz                    Ok           07:26 PM, 01st Feb                     Sharukh Mamuz                    Wait           07:26 PM, 01st Feb                     Sharukh Mamuz                    Solid t shirt with crew neck and short sleeves           07:29 PM, 01st Feb                     Sharukh Mamuz                    Order number 9412696145           07:29 PM, 01st Feb                   Abdulqader                   We would like to inform you that a new return request has been created on 2/1/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           07:32 PM, 01st Feb                     Sharukh Mamuz                    Ok           07:32 PM, 01st Feb                     Sharukh Mamuz                    Refund policy?           07:33 PM, 01st Feb                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           07:33 PM, 01st Feb                   Abdulqader                   Once the refund is processed the amount you paid online will be refunded back to your original payment method.           07:33 PM, 01st Feb                     Sharukh Mamuz                    Ok thank you           07:34 PM, 01st Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           07:34 PM, 01st Feb                     Sharukh Mamuz                    No thanks . Will i receive any message during the time of item collection?           07:35 PM, 01st Feb                     Sharukh Mamuz                    Didn't receive any messages for return the product           07:35 PM, 01st Feb                   Abdulqader                   We have already sent the link to your E-mail address kindly fill in the details to make it easy for our courier partner to reach your location as well.           07:37 PM, 01st Feb                     Sharukh Mamuz                    Ok           07:37 PM, 01st Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           07:41 PM, 01st Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:44 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5655108