Subject: Ticket Assigned - Conversation with Nus:⁠^⁠)
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 15:30:52 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nus:^) Nus:^)                    Hi           07:11 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:11 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:11 PM, 01st Feb                     Nus:^)                    1           07:11 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Hello Nus:^) , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:11 PM, 01st Feb                     Nus:^)                    1           07:11 PM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           07:11 PM, 01st Feb                     Nus:^)                    9412867720           07:12 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:       You can also easily track your order from My Account > Order History.             07:12 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:12 PM, 01st Feb                     Nus:^)                    2           07:12 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:12 PM, 01st Feb                     Nus:^)                    1           07:12 PM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:12 PM, 01st Feb                     Nus:^)                    [email-masked]           07:12 PM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:12 PM, 01st Feb                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:14 PM, 01st Feb                     Nus:^)                    Hi Kader hope your doing well...           07:15 PM, 01st Feb                     Nus:^)                    Yesterday I made click and collect order in centerpoint application           07:16 PM, 01st Feb                     Nus:^)                    The order no is 9412867720           07:16 PM, 01st Feb                     Nus:^)                    I want to know when I can collect it           07:16 PM, 01st Feb                   Abdulqader                   We have checked and we would like to inform you that the following order number: (9412867720) was placed on Feb 1, 2023 Please note the estimated date to pick up the order is 05-02-2023. You’ll receive an SMS and an email when your order is ready for collection.           07:18 PM, 01st Feb                     Nus:^)                    Oh is it possible to hurry up the process I need it urgent by tomorrow if possible           07:19 PM, 01st Feb                   Abdulqader                   Accept our apologies, as we cannot specify a specific time for receiving orders because the time is determined by the store team according to its availability.           07:21 PM, 01st Feb                     Nus:^)                    Can I cancel my order?           07:21 PM, 01st Feb                   Abdulqader                   Unfortunately, we won't be able to cancel your order at the moment           07:25 PM, 01st Feb                   Abdulqader                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           07:25 PM, 01st Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           07:28 PM, 01st Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:30 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5655035