Subject: Ticket Assigned - Conversation with Rivitha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 14:10:59 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rivitha Rivitha                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi rivitha, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:02 PM, 01st Feb                     Rivitha                    Okay           06:04 PM, 01st Feb                   Abdulqader                    Hi Rivitha, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:04 PM, 01st Feb                     Rivitha                    9412722754 this is my order number           06:04 PM, 01st Feb                     Rivitha                    Yesterday i placed return request           06:05 PM, 01st Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:05 PM, 01st Feb                     Rivitha                    Yes sure           06:05 PM, 01st Feb                   Abdulqader                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3 - 5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971545562129). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           06:06 PM, 01st Feb                     Rivitha                    Okay so within 3 days it will be picked up right           06:07 PM, 01st Feb                   Abdulqader                   Yes 3 days.           06:08 PM, 01st Feb                     Rivitha                    Okay thanks           06:09 PM, 01st Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           06:09 PM, 01st Feb                     Rivitha                    No           06:10 PM, 01st Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:10 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5654563