Subject: Ticket Assigned - Conversation with A
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 08:52:12 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with A A                    hi           12:22 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:22 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Hello A , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:22 PM, 01st Feb                     A                    3           12:22 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            12:22 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:22 PM, 01st Feb                     A                    2           12:23 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:23 PM, 01st Feb                     A                    1           12:23 PM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           12:23 PM, 01st Feb                     A                    [email-masked]           12:24 PM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:24 PM, 01st Feb                     A                    Order#9406811819           12:24 PM, 01st Feb                     A                    Textured Beanie Cap with Pom Pom Accent refund is pending           12:24 PM, 01st Feb                     A                    TOTALAED 816 Your RefundAED 789 To your Card: AED 789           12:24 PM, 01st Feb                     A                    hallo           12:26 PM, 01st Feb                   Abdulqader                   Dear customer, Good Morning.Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           12:33 PM, 01st Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           12:34 PM, 01st Feb                     A                    ok           12:34 PM, 01st Feb                   Abdulqader                   آnull item           12:37 PM, 01st Feb                     A                    meaning?           12:37 PM, 01st Feb                   Abdulqader                   Thank you for your patience.please allow us some more time           12:38 PM, 01st Feb                     A                    ok           12:38 PM, 01st Feb                   Abdulqader                   We are still checking the issue.           12:42 PM, 01st Feb                     A                    Ok           12:45 PM, 01st Feb                   Abdulqader                   We would like to inform you that we have processed the refund of amount (AED 27.00) on (  2/1/23) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           12:48 PM, 01st Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           12:50 PM, 01st Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           12:51 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5652705