Subject: Ticket Assigned - Conversation with Tania
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 16:05:33 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Tania Tania                    Hi, i am having so much problem with my online order, firstly the order been dealy for nearly 1 week, now i am asking for return, it has been 1 week no one come and collect           07:36 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:36 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:37 PM, 31st Jan                     Tania                    1           07:37 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Hello Tania , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:37 PM, 31st Jan                     Tania                    2           07:37 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            07:37 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:37 PM, 31st Jan                     Tania                    2           07:37 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:37 PM, 31st Jan                     Tania                    1           07:37 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:37 PM, 31st Jan                     Tania                    [email-masked]           07:38 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:38 PM, 31st Jan                   Abdulqader                    Hi Tania, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:45 PM, 31st Jan                     Tania                    Order#9410619679           07:45 PM, 31st Jan                     Tania                    Hi, i am having so much problem with my online order, firstly the order been dealy for nearly 1 week, now i am asking for return, it has been 1 week no one come and collect           07:45 PM, 31st Jan                     Tania                    i hope you can finish this problem           07:45 PM, 31st Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:47 PM, 31st Jan                     Tania                    ok           07:47 PM, 31st Jan                   Abdulqader                   First of all, I want to apologize for the experience you’ve had getting with us. It’s not our usual standard and I understand how frustrating this delay must be. I’m sorry you’ve had to spend so much time on this.           07:49 PM, 31st Jan                     Tania                    i am living in the UK, i have bought this online for somone in Dubai, i have been making so many international call for this           07:50 PM, 31st Jan                   Abdulqader                   Is this contact number correct +971521055943?             07:50 PM, 31st Jan                     Tania                    really disappointed with the service           07:50 PM, 31st Jan                     Tania                    yes, this is my friend in Dubai           07:50 PM, 31st Jan                     Tania                    she also been calling so many times           07:51 PM, 31st Jan                   Abdulqader                   Please accept our sincere apologies for this unexpected delay.Please be assured that now we will escalate your concern to our delivery team and we will ask them to pick up the item as early as possible.           07:52 PM, 31st Jan                     Tania                    i have received same reply each time i am chattting online           07:53 PM, 31st Jan                     Tania                    i need a date           07:53 PM, 31st Jan                   Abdulqader                   We will update you on the same as soon as we have received further update from our concerned team.           07:54 PM, 31st Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:56 PM, 31st Jan                     Tania                    when can i receive?#           07:57 PM, 31st Jan                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. Please note that we will contact you through your email once we get any updates           07:59 PM, 31st Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           08:01 PM, 31st Jan                     Tania                    i hope you can help me after this chat           08:01 PM, 31st Jan                   Abdulqader                   Ok sure will do the needful           08:04 PM, 31st Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:05 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5650232