Subject: Ticket Assigned - Conversation with ?dOmA#2?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 15:51:02 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ?dOmA#2? ?dOmA#2?                    Good evening           07:22 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:22 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Hello ?dOmA#2? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:22 PM, 31st Jan                     ?dOmA#2?                    1           07:22 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           07:22 PM, 31st Jan                     ?dOmA#2?                    9412513266           07:23 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP013023000840    You can also easily track your order from My Account > Order History.             07:24 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:24 PM, 31st Jan                     ?dOmA#2?                    2           07:26 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:26 PM, 31st Jan                     ?dOmA#2?                    1           07:27 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:27 PM, 31st Jan                     ?dOmA#2?                    [email-masked]           07:27 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:28 PM, 31st Jan                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:29 PM, 31st Jan                     ?dOmA#2?                    Hi Kader           07:30 PM, 31st Jan                     ?dOmA#2?                    It's regarding my delivery           07:30 PM, 31st Jan                     ?dOmA#2?                    Up to now there's no update, it's been 2 days already           07:31 PM, 31st Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:31 PM, 31st Jan                     ?dOmA#2?                    Please           07:33 PM, 31st Jan                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However would you please confirm your contact number:+971528282086           07:34 PM, 31st Jan                     ?dOmA#2?                    That's my number which is active 24/7           07:34 PM, 31st Jan                   Abdulqader                   Please accept our apologies for the inconvenience and delay caused. Your order is supposed to be delivered 30/01/2023, but we will contact the courier team to find out the reasons for the delay in the order.           07:36 PM, 31st Jan                     ?dOmA#2?                    I received a message last night around 8pm that they were unable to deliver it due to no response from customer. Butbi never get any calls from the courier the whole time. So how can they notify me with this message?           07:37 PM, 31st Jan                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. Please note that we will contact you through your email once we get any updates           07:38 PM, 31st Jan                     ?dOmA#2?                    I hope you can resolve this issue immediately as i need it urgent           07:40 PM, 31st Jan                   Abdulqader                   Ok sure we will do the needful.           07:43 PM, 31st Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:43 PM, 31st Jan                     ?dOmA#2?                    I received this message just now. Delivery address is very known to everyone which is the IKEA Store. And why are they not contacting me by the phone number provided?           07:43 PM, 31st Jan                     ?dOmA#2?                    This is my only concern for now and the reasons provided by the courier is really unacceptable           07:44 PM, 31st Jan                   Abdulqader                   We’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email.           07:46 PM, 31st Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:47 PM, 31st Jan                     ?dOmA#2?                    I'm expecting a swift action since it took for a couple of days now of waiting           07:48 PM, 31st Jan                     ?dOmA#2?                    Thanks           07:48 PM, 31st Jan                   Abdulqader                   We will update you on the same as soon as we have received further update from our concerned team..           07:50 PM, 31st Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:50 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5650149