Subject: Ticket Assigned - Conversation with Anasuya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 15:47:01 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Anasuya Anasuya                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  anasuya Bot:  Hi anasuya, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0524011330            07:31 PM, 31st Jan                     Anasuya                    My refund amount is less           07:31 PM, 31st Jan                   Abdulqader                    Hi Anasuya, Good Evening. Thank you for contacting Splash. My name is Kader. I will be happy to assist you.           07:36 PM, 31st Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:37 PM, 31st Jan                   Abdulqader                   We can see that you are contacting us regarding your order 9411456573?           07:37 PM, 31st Jan                     Anasuya                    Ya           07:39 PM, 31st Jan                   Abdulqader                   Kindly confirm how many items you have returned with courier team           07:40 PM, 31st Jan                     Anasuya                    4           07:40 PM, 31st Jan                     Anasuya                             07:41 PM, 31st Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you. We have forwarded your query to the concerned team to check the rest amount.           07:42 PM, 31st Jan                     Anasuya                    Thank you           07:42 PM, 31st Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:43 PM, 31st Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Splash  Have a wonderful day.           07:45 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5650118