Subject: Ticket Assigned - Conversation with Yousuf
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 15:45:43 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Yousuf Yousuf                    Hi           07:27 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:27 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:27 PM, 31st Jan                     Yousuf                    1           07:28 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Hello Yousuf , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:28 PM, 31st Jan                     Yousuf                    Type 1           07:28 PM, 31st Jan                     Yousuf                    1           07:28 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Hi Yousuf , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            07:28 PM, 31st Jan                     Yousuf                    1           07:28 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           07:28 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           07:28 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            07:28 PM, 31st Jan                     Yousuf                    1           07:29 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           07:29 PM, 31st Jan                     Yousuf                    9412701623           07:29 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP013123001641    You can also easily track your order from My Account > Order History.             07:29 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:29 PM, 31st Jan                     Yousuf                    2           07:31 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:31 PM, 31st Jan                     Yousuf                    1           07:31 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:32 PM, 31st Jan                     Yousuf                    [email-masked]           07:32 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:32 PM, 31st Jan                   Abdulqader                    Hi Yousuf, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:35 PM, 31st Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you. We would like to inform you that your order is out for delivery today, and it will be delivered as soon as possible.           07:37 PM, 31st Jan                     Yousuf                    Where is my order for a message in morning mentioning out for delivery but it’s almost end of the day not received           07:37 PM, 31st Jan                     Yousuf                    Got a message           07:38 PM, 31st Jan                     Yousuf                    May I know reason           07:38 PM, 31st Jan                     Yousuf                    Y delay           07:38 PM, 31st Jan                     Yousuf                    Yesterday while booking u r team said tomorrow will get my order           07:38 PM, 31st Jan                     Yousuf                    But here scanario is different           07:39 PM, 31st Jan                     Yousuf                    Please confirm           07:39 PM, 31st Jan                     Yousuf                    Inform courier team to deliver today itself           07:40 PM, 31st Jan                     Yousuf                    I have placed order bcz I’ll get it by today           07:40 PM, 31st Jan                     Yousuf                    Let me know           07:40 PM, 31st Jan                     Yousuf                    Thanks           07:40 PM, 31st Jan                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            07:41 PM, 31st Jan                     Yousuf                    Hope for the best service           07:41 PM, 31st Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:43 PM, 31st Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:45 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5650104