Subject: Ticket Assigned - Conversation with Jasir Ali Wajahat
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 15:13:39 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jasir Ali Wajahat Jasir Ali Wajahat                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi jasir ali wajahat, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412574261 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP013023002048     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:58 PM, 31st Jan                   Abdulqader                    Hi Jasir, Good Evening. Thank you for contacting MaxFashion. My name is Kader. I will be happy to assist you.           07:01 PM, 31st Jan                     Jasir Ali Wajahat                    Hi           07:01 PM, 31st Jan                     Jasir Ali Wajahat                    I'm extremely disappointed by your delivery service           07:02 PM, 31st Jan                     Jasir Ali Wajahat                    My order was supposed to deliver yesterday but even today it was not received           07:02 PM, 31st Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           07:03 PM, 31st Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:03 PM, 31st Jan                   Abdulqader                   Is this contact number correct +971522085476?             07:04 PM, 31st Jan                     Jasir Ali Wajahat                    Yes           07:05 PM, 31st Jan                   Abdulqader                   Please accept our sincere apologies for this unexpected delay. Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           07:06 PM, 31st Jan                     Jasir Ali Wajahat                    The delivery guy asked me my location through WhatsApp yesterday but didn't come           07:06 PM, 31st Jan                     Jasir Ali Wajahat                    Later I received msg from Max reason for delay Future date delivery           07:07 PM, 31st Jan                     Jasir Ali Wajahat                    Why like this           07:07 PM, 31st Jan                     Jasir Ali Wajahat                    Please ensure to escalate this Asap           07:08 PM, 31st Jan                   Abdulqader                   Please accept our apologies for the inconvenience and delay caused. Your order is supposed to be delivered 30/01/2023, but we will contact the courier team to find out the reasons for the delay in the order.           07:09 PM, 31st Jan                     Jasir Ali Wajahat                    Ok thank you           07:09 PM, 31st Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:10 PM, 31st Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with MaxFashion  Have a wonderful day.           07:12 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5649910