Subject: Ticket Assigned - Conversation with Meg
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 14:49:13 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Meg Meg                    My delivery           06:32 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:32 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Hello Meg , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:32 PM, 31st Jan                     Meg                    1           06:32 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:32 PM, 31st Jan                     Meg                    9412546879           06:33 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP013023000713    You can also easily track your order from My Account > Order History.             06:33 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:33 PM, 31st Jan                     Meg                    2           06:33 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:33 PM, 31st Jan                     Meg                    1           06:33 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:33 PM, 31st Jan                     Meg                    [email-masked]           06:34 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:34 PM, 31st Jan                   Abdulqader                    Hi Meg, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:34 PM, 31st Jan                     Meg                    Hi there           06:35 PM, 31st Jan                     Meg                    My order was supposed to be delivered yesterday still not arrived           06:35 PM, 31st Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:35 PM, 31st Jan                   Abdulqader                   Is this contact number correct +971524718731?             06:36 PM, 31st Jan                     Meg                    Ni           06:36 PM, 31st Jan                     Meg                    0581004211           06:36 PM, 31st Jan                   Abdulqader                   Sorry this one +971581004211           06:36 PM, 31st Jan                     Meg                    Yes           06:37 PM, 31st Jan                   Abdulqader                   Please accept our apologies for the inconvenience and delay caused. Your order is supposed to be delivered 30-01-2023, but we will contact the courier team to find out the reasons for the delay in the order           06:37 PM, 31st Jan                     Meg                    Thank u           06:37 PM, 31st Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:38 PM, 31st Jan                     Meg                    No just that i would like my deliver           06:39 PM, 31st Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:40 PM, 31st Jan                     Meg                    ??           06:40 PM, 31st Jan                   Abdulqader                   We will do our best to arrange the delivery asap.           06:40 PM, 31st Jan                     Meg                    What is the reason           06:40 PM, 31st Jan                     Meg                    What time though as i had the same conversation hours ago and nothing           06:40 PM, 31st Jan                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. Please note that we will contact you through your email once we get any updates           06:42 PM, 31st Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:44 PM, 31st Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:47 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5649753