Subject: Ticket Assigned - Conversation with Salwa 50
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 13:32:06 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Salwa 50 Salwa 50                    Good afternoon           05:11 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:11 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:11 PM, 31st Jan                     Salwa 50                    1           05:11 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Hello Salwa 50 , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:11 PM, 31st Jan                     Salwa 50                    2           05:12 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            05:12 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:12 PM, 31st Jan                     Salwa 50                    2           05:13 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:13 PM, 31st Jan                     Salwa 50                    1           05:13 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:13 PM, 31st Jan                     Salwa 50                    [email-masked]           05:13 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:13 PM, 31st Jan                     Salwa 50                    Ok           05:14 PM, 31st Jan                   Abdulqader                    Hi Salwa, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:14 PM, 31st Jan                     Salwa 50                    Thank you           05:14 PM, 31st Jan                     Salwa 50                    I placed 2 orders last Sunday and received them todat half an hour ago.. one of the items received broken           05:15 PM, 31st Jan                     Salwa 50                             05:15 PM, 31st Jan                     Salwa 50                             05:16 PM, 31st Jan                     Salwa 50                             05:16 PM, 31st Jan                     Salwa 50                    These are the 2 orders and it came under one of them.. actually this design was 8  and 2 only is broken           05:17 PM, 31st Jan                     Salwa 50                    Either send ne other one or try to find other solution for me plz           05:17 PM, 31st Jan                   Abdulqader                   We apologize for the inconvenience caused.           05:18 PM, 31st Jan                   Abdulqader                   Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are skeptical about your future purchases.           05:18 PM, 31st Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:18 PM, 31st Jan                     Salwa 50                    Ok           05:18 PM, 31st Jan                   Abdulqader                   We would like to inform you that a new return request has been created on 1/31/23 on your behalf, Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.           05:22 PM, 31st Jan                     Salwa 50                    And will u send other item ??           05:22 PM, 31st Jan                   Abdulqader                   Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection.           05:23 PM, 31st Jan                   Abdulqader                   Do you want to exchange the product in the store?           05:24 PM, 31st Jan                     Salwa 50                    I didn’t get u.. my item will be collected from me! What i will get as exchange???           05:24 PM, 31st Jan                     Salwa 50                    I didn’t get u.. item will be collected or i can exchange????           05:24 PM, 31st Jan                   Abdulqader                   Kindly note in exchange is available only on the store.           05:24 PM, 31st Jan                     Salwa 50                    So????           05:25 PM, 31st Jan                   Abdulqader                   But for online return we will refund the amount to my credit wallet in app.           05:25 PM, 31st Jan                     Salwa 50                    Ahaaa… but i paid by card and dont have account as i purches as guest           05:26 PM, 31st Jan                   Abdulqader                   As we can see you have selected cash on delivery.           05:27 PM, 31st Jan                   Abdulqader                   The account is registered by this email :[email-masked]           05:29 PM, 31st Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:30 PM, 31st Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:31 PM, 31st Jan                     Salwa 50                    Ok thanks           05:31 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5649253