Subject: Ticket Assigned - Conversation with Shayeri Chakraborty
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 13:26:15 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shayeri Chakraborty Shayeri Chakraborty                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi shayeri chakraborty, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:00 PM, 31st Jan                     Shayeri Chakraborty                    I didn't understand  how I'll getting my cash back           05:01 PM, 31st Jan                     Shayeri Chakraborty                    I don't have an account  that's way i pay cash           05:02 PM, 31st Jan                     Shayeri Chakraborty                    I should get it back by cash           05:02 PM, 31st Jan                     Shayeri Chakraborty                    Please help me on that           05:02 PM, 31st Jan                   Abdulqader                    Hi Shayeri, Good Evening. Thank you for contacting MaxFashion. My name is Kader. I will be happy to assist you.           05:07 PM, 31st Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:07 PM, 31st Jan                   Abdulqader                   Kindly share your registered email ID for further assistance.           05:09 PM, 31st Jan                     Shayeri Chakraborty                    [email-masked]           05:10 PM, 31st Jan                   Abdulqader                   We can see that you are contacting us regarding your order 7812604604?           05:11 PM, 31st Jan                   Abdulqader                   Hi Shayeri, I'm not getting a response from you. Are we still connected?           05:13 PM, 31st Jan                   Abdulqader                   ​​Please note that We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           05:16 PM, 31st Jan                   Abdulqader                   Once we receive the product in our warehouse, after we verify your returns, we will process your refund to My Credit wallet.           05:17 PM, 31st Jan                   Abdulqader                   Kindly note ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store in (Bahrain).           05:19 PM, 31st Jan                   Abdulqader                   ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           05:22 PM, 31st Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:23 PM, 31st Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           05:25 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5649219