Subject: Ticket Assigned - Conversation with Hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 13:20:22 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hello Hello                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi hello, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:08 PM, 31st Jan                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting Splash. My name is Kader. I will be happy to assist you.           05:08 PM, 31st Jan                     Hello                    Hi           05:08 PM, 31st Jan                     Hello                    I have returned some items from my last order but I didn't receive the funds           05:09 PM, 31st Jan                   Abdulqader                   We can see that you are contacting us regarding your order 9410327027?           05:09 PM, 31st Jan                     Hello                    The last one yes           05:10 PM, 31st Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:11 PM, 31st Jan                     Hello                    That's indeed the number           05:11 PM, 31st Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           05:12 PM, 31st Jan                   Abdulqader                   We would like to inform you that we have processed the refund of the amount (AED 189.00) on (1/22/23) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:13 PM, 31st Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:14 PM, 31st Jan                     Hello                    Start Again           05:14 PM, 31st Jan                     Hello                    Nevermind, you can close this ticket. I checked the billing information           05:15 PM, 31st Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:16 PM, 31st Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Splash  Have a wonderful day.           05:18 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5649171