Subject: Ticket Assigned - Conversation with Maria Rizwan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 30 Jan 2023 16:24:47 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Maria Rizwan Maria Rizwan                    Hey           08:11 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:11 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:12 PM, 30th Jan                     Maria Rizwan                    I ordered some man shirts           08:12 PM, 30th Jan                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           08:12 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:12 PM, 30th Jan                     Maria Rizwan                    Today i was waiting and no body called me           08:12 PM, 30th Jan                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           08:12 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:12 PM, 30th Jan                     Maria Rizwan                    Now i get a message that i refused the shipment           08:12 PM, 30th Jan                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           08:12 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:12 PM, 30th Jan                     Maria Rizwan                    1           08:12 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Hello Maria Rizwan , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:12 PM, 30th Jan                     Maria Rizwan                    1           08:12 PM, 30th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           08:12 PM, 30th Jan                     Maria Rizwan                    FC013023001794           08:13 PM, 30th Jan                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           08:13 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            08:13 PM, 30th Jan                     Maria Rizwan                    9412525807           08:13 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            08:13 PM, 30th Jan                     Maria Rizwan                    1           08:13 PM, 30th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           08:13 PM, 30th Jan                     Maria Rizwan                    9412525807           08:13 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC013023001794    You can also easily track your order from My Account > Order History.             08:13 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:13 PM, 30th Jan                     Maria Rizwan                    2           08:13 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:13 PM, 30th Jan                     Maria Rizwan                    1           08:14 PM, 30th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           08:14 PM, 30th Jan                     Maria Rizwan                    [email-masked]           08:14 PM, 30th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:14 PM, 30th Jan                   Abdulqader                    Hi Maria, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           08:15 PM, 30th Jan                     Maria Rizwan                    Hello kader           08:16 PM, 30th Jan                     Maria Rizwan                    I ordered some shirts and whole day i was waiting no body called me or message me           08:16 PM, 30th Jan                     Maria Rizwan                    Now i got a message from splash that i refused the shipment           08:16 PM, 30th Jan                     Maria Rizwan                    How is that possible           08:16 PM, 30th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           08:17 PM, 30th Jan                     Maria Rizwan                    9412525807 this order number           08:18 PM, 30th Jan                   Abdulqader                   Is this contact number correct +971523780390?             08:18 PM, 30th Jan                     Maria Rizwan                    Yess           08:18 PM, 30th Jan                   Abdulqader                   Please accept our sincere apologies for this unexpected delay.Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           08:20 PM, 30th Jan                     Maria Rizwan                    Okay please           08:20 PM, 30th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           08:22 PM, 30th Jan                     Maria Rizwan                    No dear thank you please deliver my shipment by tomorrow           08:23 PM, 30th Jan                   Abdulqader                   Ok sure will do the needful.           08:24 PM, 30th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:24 PM, 30th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5645241