Subject: Ticket Assigned - Conversation with Eng.sherif
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 30 Jan 2023 16:23:09 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Eng.sherif Eng.sherif                    Hello           08:01 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:01 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:01 PM, 30th Jan                     Eng.sherif                    1           08:01 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Hello Eng.sherif , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:01 PM, 30th Jan                     Eng.sherif                    1           08:01 PM, 30th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           08:01 PM, 30th Jan                     Eng.sherif                    9412526638           08:03 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP013023000893    You can also easily track your order from My Account > Order History.             08:03 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:03 PM, 30th Jan                     Eng.sherif                    3           08:04 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Hi Eng.sherif , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            08:04 PM, 30th Jan                     Eng.sherif                    5           08:04 PM, 30th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:04 PM, 30th Jan                   Abdulqader                    Hi Sherif, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           08:09 PM, 30th Jan                     Eng.sherif                    Hello           08:10 PM, 30th Jan                     Eng.sherif                    I’m tracking my order it should arrive today but showing as not delivered for change of address           08:10 PM, 30th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           08:10 PM, 30th Jan                     Eng.sherif                    And no one contacted me           08:10 PM, 30th Jan                   Abdulqader                   We sincerely apologize for any inconvenience caused, Please provide us with your full contact number and address in order  (house number - street name - neighborhood - city)           08:11 PM, 30th Jan                     Eng.sherif                    0564544185 Villa 199 , Mimosa 25D , Damac hills 2 , dubai           08:12 PM, 30th Jan                   Abdulqader                   Please accept our sincere apologies for this unexpected delay.Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           08:13 PM, 30th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           08:14 PM, 30th Jan                     Eng.sherif                    I need to know when it will be delivered           08:15 PM, 30th Jan                   Abdulqader                   We will do our best to arrange the delivery asap.           08:16 PM, 30th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           08:17 PM, 30th Jan                     Eng.sherif                    And why it was rescheduled in the first place           08:17 PM, 30th Jan                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. Please note that we will contact you through your email once we get any updates           08:18 PM, 30th Jan                     Eng.sherif                    Ok           08:19 PM, 30th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           08:21 PM, 30th Jan                     Eng.sherif                    Thanks           08:22 PM, 30th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:22 PM, 30th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5645227