Subject: Ticket Assigned - Conversation with Патя
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 30 Jan 2023 16:14:05 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Патя Патя                    Hello           07:49 PM, 30th Jan                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            07:49 PM, 30th Jan                   Babyshop UAE WhatsApp bot                    Hello Патя , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:49 PM, 30th Jan                     Патя                    3           07:49 PM, 30th Jan                   Babyshop UAE WhatsApp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            07:49 PM, 30th Jan                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:49 PM, 30th Jan                     Патя                    2           07:50 PM, 30th Jan                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:50 PM, 30th Jan                     Патя                    1           07:50 PM, 30th Jan                   Babyshop UAE WhatsApp bot                   Please enter your email address           07:50 PM, 30th Jan                     Патя                    [email-masked]           07:50 PM, 30th Jan                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           07:50 PM, 30th Jan                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting Babyshop. My name is Kader. I will be happy to assist you.           07:51 PM, 30th Jan                     Патя                    Hi           07:52 PM, 30th Jan                     Патя                    I made an online order           07:52 PM, 30th Jan                   Abdulqader                   We can see that you are contacting us regarding your order 9412641981?           07:52 PM, 30th Jan                     Патя                             07:53 PM, 30th Jan                     Патя                    This one           07:53 PM, 30th Jan                     Патя                    I received my order           07:53 PM, 30th Jan                     Патя                    Belt of thr swing are very short           07:53 PM, 30th Jan                     Патя                    Can't use it to protect baby           07:54 PM, 30th Jan                     Патя                    My baby Is 2 month old           07:54 PM, 30th Jan                     Патя                    Not even 6 kg           07:54 PM, 30th Jan                     Патя                    As description it up to 9 kg           07:54 PM, 30th Jan                     Патя                    So how does it work           07:54 PM, 30th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:55 PM, 30th Jan                   Abdulqader                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           07:57 PM, 30th Jan                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           08:00 PM, 30th Jan                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           08:02 PM, 30th Jan                     Патя                    Pl           08:03 PM, 30th Jan                     Патя                    Ok           08:03 PM, 30th Jan                     Патя                    Which pic           08:03 PM, 30th Jan                     Патя                    U want           08:03 PM, 30th Jan                     Патя                    Open box of the item and see that belt is short           08:03 PM, 30th Jan                   Abdulqader                   Yes if you can please.           08:04 PM, 30th Jan                     Патя                    I have to put baby in first now I can't do that baby is sleeping           08:05 PM, 30th Jan                   Abdulqader                   Could please share the item photo?           08:06 PM, 30th Jan                     Патя                             08:06 PM, 30th Jan                     Патя                    Look we didn't even put belt because it short . Belt goes from shoulder to down           08:07 PM, 30th Jan                     Патя                    My baby is less than 6 kg and it doesnt fit           08:08 PM, 30th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We have forwarded your query to the concerned team to check this issue asap.           08:08 PM, 30th Jan                     Патя                    How long it will take           08:09 PM, 30th Jan                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. Please note that we will contact you through your email once we get any updates           08:10 PM, 30th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           08:11 PM, 30th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:13 PM, 30th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5645171