Subject: Ticket Assigned - Conversation with ?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 30 Jan 2023 15:43:36 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ? ?                    Hi           07:32 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:32 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Hello ? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:32 PM, 30th Jan                     ?                    1           07:32 PM, 30th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           07:32 PM, 30th Jan                     ?                    9412553279           07:32 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP013023002296    You can also easily track your order from My Account > Order History.             07:32 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:32 PM, 30th Jan                     ?                    2           07:33 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:33 PM, 30th Jan                     ?                    1           07:33 PM, 30th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:33 PM, 30th Jan                     ?                    [email-masked]           07:33 PM, 30th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:33 PM, 30th Jan                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:33 PM, 30th Jan                     ?                    I am trying to call your call center           07:34 PM, 30th Jan                     ?                    I was expecting an order today           07:34 PM, 30th Jan                     ?                    But it hasn’t yet come           07:34 PM, 30th Jan                     ?                    No one has called me even           07:34 PM, 30th Jan                     ?                    Can u update me the status           07:34 PM, 30th Jan                     ?                    Or can I get a calling number of the delivery person           07:34 PM, 30th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:35 PM, 30th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you. We would like to inform you that your order is out for delivery today, and it will be delivered as soon as possible.           07:36 PM, 30th Jan                   Abdulqader                   As the order has gone out for delivery, it will be delivered by the end of the day at the latest.           07:36 PM, 30th Jan                     ?                    And no one has the courtesy to call me till 740 pm           07:37 PM, 30th Jan                   Abdulqader                   Is this contact number correct +971529551987?             07:39 PM, 30th Jan                     ?                    Yes           07:39 PM, 30th Jan                     ?                    This is a ridiculous service           07:39 PM, 30th Jan                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            07:40 PM, 30th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:41 PM, 30th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:43 PM, 30th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5645020