Subject: Ticket Assigned - Conversation with Swe
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 Jan 2023 16:03:06 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Swe Swe                    Hi           07:47 PM, 29th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:47 PM, 29th Jan                   Centrepoint UAE whatsapp bot                    Hello Swe , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:47 PM, 29th Jan                     Swe                    3           07:47 PM, 29th Jan                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            07:47 PM, 29th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:47 PM, 29th Jan                     Swe                    3           07:48 PM, 29th Jan                   Centrepoint UAE whatsapp bot                    Hi Swe , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            07:48 PM, 29th Jan                     Swe                    5           07:48 PM, 29th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:48 PM, 29th Jan                   Abdulqader                    Hi Swe, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:49 PM, 29th Jan                     Swe                    Hi kader           07:49 PM, 29th Jan                     Swe                    I like to know about my refund status, it’s been more than 2 months, still I didn’t receive           07:50 PM, 29th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:51 PM, 29th Jan                     Swe                    Sure           07:52 PM, 29th Jan                   Abdulqader                   We can see that you are contacting us regarding your order 9401440637?           07:53 PM, 29th Jan                     Swe                    Yes           07:53 PM, 29th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We would like to inform you that we have processed the refund of amount (AED 318.00) on (12/12/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           07:55 PM, 29th Jan                   Abdulqader                   if the amount does not appear in your account within the specified time you to raise objection to your bank and they will check & assist you about the refund.           07:55 PM, 29th Jan                     Swe                    So,  you mean it’s already processed ..right?           07:58 PM, 29th Jan                   Abdulqader                   Yes the refund is process from our end.           07:58 PM, 29th Jan                     Swe                    Ok thank you, I’ll check with bank           07:59 PM, 29th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           08:01 PM, 29th Jan                     Swe                    Nope           08:01 PM, 29th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:02 PM, 29th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5640704