Subject: Ticket Assigned - Conversation with Nargiza
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 Jan 2023 16:02:08 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nargiza Nargiza                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  nargiza Bot:  Hi nargiza, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412350979 Bot:   Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC012923000416     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0501240704            07:45 PM, 29th Jan                   Abdulqader                    Hi Nargiza, Good Evening. Thank you for contacting Babyshop. My name is Kader. I will be happy to assist you.           07:46 PM, 29th Jan                     Nargiza                    I need my order           07:47 PM, 29th Jan                     Nargiza                    I have a flight ticket tomorrow           07:47 PM, 29th Jan                     Nargiza                    Tomorrow           07:47 PM, 29th Jan                     Nargiza                    And i got msg today u will deliever my things           07:47 PM, 29th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:47 PM, 29th Jan                     Nargiza                    I waited all day long           07:47 PM, 29th Jan                     Nargiza                    Am waiting           07:47 PM, 29th Jan                   Abdulqader                   Is this contact number correct +971507110704?             07:48 PM, 29th Jan                     Nargiza                    Yes           07:48 PM, 29th Jan                     Nargiza                    I got ur msg today morning           07:49 PM, 29th Jan                     Nargiza                    My shipment is out for delievery           07:49 PM, 29th Jan                     Nargiza                    Am waiting and waiting           07:49 PM, 29th Jan                     Nargiza                    And before a while u saying u missed me and have to schduel           07:49 PM, 29th Jan                   Abdulqader                   Please accept our apologies for the inconvenience and delay caused. Your order is supposed to be delivered today, but we will contact the courier team to find out the reasons for the delay in the order.           07:49 PM, 29th Jan                     Nargiza                    I need my shipment before i travel           07:50 PM, 29th Jan                     Nargiza                    U can contact anyone but i need my shipment           07:50 PM, 29th Jan                     Nargiza                    Am travelling tomorrow           07:50 PM, 29th Jan                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            07:51 PM, 29th Jan                     Nargiza                    How long this will take           07:52 PM, 29th Jan                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. Please note that we will contact you through your email once we get any updates           07:54 PM, 29th Jan                     Nargiza                    Please call the number           07:54 PM, 29th Jan                     Nargiza                    Is it possible i pick it up myself           07:55 PM, 29th Jan                     Nargiza                    From any store           07:55 PM, 29th Jan                     Nargiza                    I will go to any store           07:55 PM, 29th Jan                     Nargiza                    But my order is important           07:55 PM, 29th Jan                   Abdulqader                   we are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully.           07:56 PM, 29th Jan                   Abdulqader                   We’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email.           07:56 PM, 29th Jan                     Nargiza                    My mobile number           07:56 PM, 29th Jan                     Nargiza                    Not the email           07:56 PM, 29th Jan                     Nargiza                    Mobile number please           07:56 PM, 29th Jan                     Nargiza                    0507110704           07:56 PM, 29th Jan                   Abdulqader                   Ok sure will do the needful.           07:58 PM, 29th Jan                     Nargiza                    Ok please           07:59 PM, 29th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           08:00 PM, 29th Jan                     Nargiza                    Just this one please           08:00 PM, 29th Jan                     Nargiza                    Thank you           08:00 PM, 29th Jan                     Nargiza                    Will wait for a quick solution           08:00 PM, 29th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Babyshop  Have a wonderful day.           08:01 PM, 29th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5640696