Subject: Ticket Assigned - Conversation with FEBBY JOHN
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 Jan 2023 15:40:29 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with FEBBY JOHN FEBBY JOHN                    Hi           07:29 PM, 29th Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:29 PM, 29th Jan                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:29 PM, 29th Jan                     FEBBY JOHN                    1           07:29 PM, 29th Jan                    Centrepoint KW whatsapp bot                    Hello FEBBY JOHN , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:29 PM, 29th Jan                     FEBBY JOHN                    2           07:29 PM, 29th Jan                    Centrepoint KW whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1800871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            07:29 PM, 29th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:29 PM, 29th Jan                     FEBBY JOHN                    2           07:30 PM, 29th Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:30 PM, 29th Jan                     FEBBY JOHN                    1           07:30 PM, 29th Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           07:30 PM, 29th Jan                     FEBBY JOHN                    [email-masked]           07:30 PM, 29th Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:30 PM, 29th Jan                   Abdulqader                    Hi FEBBY, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:32 PM, 29th Jan                     FEBBY JOHN                    I just want exchange the size of decently collected order           07:33 PM, 29th Jan                     FEBBY JOHN                    Recently           07:33 PM, 29th Jan                   Abdulqader                   We are truly sorry to hear that you wish to exchange the items however, we do not have an exchange option available at this time.           07:34 PM, 29th Jan                     FEBBY JOHN                    8412213044           07:34 PM, 29th Jan                   Abdulqader                   You can return online purchases through the below three channels:  ·You can contact our customer support team on 18-00-871 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (SPLASH ) store across the Kuwait.           07:34 PM, 29th Jan                     FEBBY JOHN                    So what to do           07:34 PM, 29th Jan                     FEBBY JOHN                    But online return is not showing           07:35 PM, 29th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:35 PM, 29th Jan                     FEBBY JOHN                             07:36 PM, 29th Jan                     FEBBY JOHN                    I am not able to select the item           07:36 PM, 29th Jan                   Abdulqader                   We would like to inform you that a new return request has been created on 1/29/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           07:36 PM, 29th Jan                   Abdulqader                   we have already sent the link to your E-mail address kindly fill in the details to make it easy for our courier partner to reach your location as well.  ​           07:37 PM, 29th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:37 PM, 29th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:40 PM, 29th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5640589