Subject: Ticket Assigned - Conversation with Samara
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 Jan 2023 13:31:56 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Samara Samara                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  samara Bot:  Hi samara, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0505620580            05:18 PM, 29th Jan                   Abdulqader                    Hi Samara, Good Evening. Thank you for contacting Splash. My name is Kader. I will be happy to assist you.           05:19 PM, 29th Jan                     Samara                    Thank you           05:19 PM, 29th Jan                     Samara                    I received 3 hoodies today           05:19 PM, 29th Jan                     Samara                    They don’t fit my husband           05:19 PM, 29th Jan                     Samara                    I tried to return online, but got the return option only for 2           05:20 PM, 29th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:21 PM, 29th Jan                     Samara                    I thought everything is returnable withn 2 weeks           05:21 PM, 29th Jan                     Samara                    Ok           05:21 PM, 29th Jan                   Abdulqader                   We can see that you are contacting us regarding your order 94123435773?           05:21 PM, 29th Jan                     Samara                    Yes           05:21 PM, 29th Jan                   Abdulqader                   Do you want to make a return request for all items?           05:23 PM, 29th Jan                     Samara                    Yes           05:23 PM, 29th Jan                   Abdulqader                   We would like to inform you that a new return request has been created on 1/29/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           05:25 PM, 29th Jan                     Samara                    Thank you for your assistance           05:25 PM, 29th Jan                     Samara                    I received an sms with return request for all items           05:26 PM, 29th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:28 PM, 29th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:31 PM, 29th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5639999