Subject: Ticket Assigned - Conversation with Rabbiya
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 29 Jan 2023 13:12:44 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rabbiya Rabbiya                    9412495625           05:02 PM, 29th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            05:02 PM, 29th Jan                   MAX UAE whatsapp bot                    Hello Rabbiya , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:02 PM, 29th Jan                     Rabbiya                    1           05:02 PM, 29th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           05:02 PM, 29th Jan                     Rabbiya                    9412495625           05:02 PM, 29th Jan                   MAX UAE whatsapp bot                    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery             05:02 PM, 29th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:02 PM, 29th Jan                     Rabbiya                    Tabby has charged my payment           05:02 PM, 29th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:02 PM, 29th Jan                     Rabbiya                    Please check           05:03 PM, 29th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:03 PM, 29th Jan                     Rabbiya                    2           05:03 PM, 29th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:03 PM, 29th Jan                     Rabbiya                    1           05:03 PM, 29th Jan                   MAX UAE whatsapp bot                   Please enter your email address           05:03 PM, 29th Jan                     Rabbiya                    [email-masked]           05:03 PM, 29th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:03 PM, 29th Jan                     Rabbiya                    Ok           05:04 PM, 29th Jan                   Abdulqader                    Hi Rabbiya, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           05:04 PM, 29th Jan                     Rabbiya                    Hi           05:05 PM, 29th Jan                     Rabbiya                    9412495625           05:05 PM, 29th Jan                     Rabbiya                    This is my order number which has been cancelled           05:05 PM, 29th Jan                     Rabbiya                    But thr payment has beed deducted from my card           05:06 PM, 29th Jan                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9412495625) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9412495657).           05:07 PM, 29th Jan                     Rabbiya                    But i havnt received the msg if its done again           05:08 PM, 29th Jan                   Abdulqader                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           05:09 PM, 29th Jan                     Rabbiya                    Okay           05:09 PM, 29th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:10 PM, 29th Jan                     Rabbiya                    No thank you!           05:11 PM, 29th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           05:12 PM, 29th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5639892