Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sun, 29 Jan 2023 12:57:15 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Having problem with delivery guy           04:37 PM, 29th Jan                     User                    His name Raju, he is not able to understand all explanations about location for delivery           04:38 PM, 29th Jan                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting Home Center. My name is Kader. I will be happy to assist you.           04:38 PM, 29th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           04:38 PM, 29th Jan                   Abdulqader                   Could you please share your order number so that I can assist you further?           04:38 PM, 29th Jan                     User                    I already mentioned full address on the order, , sent him location, and explained on the phone, in English, my husband explained in Arabic           04:39 PM, 29th Jan                     User                    we even told him to ask in the restaurant in front of our building to guide him, but in vain. He still can’t get where is the building, which was in front of him           04:40 PM, 29th Jan                   Abdulqader                   Could you please share your order number so that I can assist you further?           04:42 PM, 29th Jan                     User                    Order # 8412409263,           04:44 PM, 29th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:44 PM, 29th Jan                   Abdulqader                   ​Please provide us with your full contact number and address in order  (house number - street name - neighborhood - city)           04:44 PM, 29th Jan                     User                    The guy even dropped the call, and left !!           04:45 PM, 29th Jan                     User                    I believe The full details in the order,  anyways,my husband called the company, will see now the solution and contact you later if needed           04:47 PM, 29th Jan                   Abdulqader                   We are truly sorry to hear that you were not assisted properly by our delivery partner. This is surely not the experience we want our customers to have when they shop with us. We take matters like these very seriously. We have now forwarded the feedback to our concern team and they are surely going to take a strict action on this.           04:49 PM, 29th Jan                   Abdulqader                   Kinldy confirm this is your full address: Block 6, Alawazim street, Building 25, Floor 6, Flat 16           04:50 PM, 29th Jan                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           04:52 PM, 29th Jan                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           04:54 PM, 29th Jan                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:56 PM, 29th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5639814